Michelin ltx ms 245/65R17. 61,000 mile, 4 months to 5 years after installed. Found small cracks on tread and sidewall because of dry rot. And tires lost pressure quickly. Remained 4/32" tread, but fear to potential danger. I'm in Ohio, the rubber suppose not to dry rot so quickly. I called Michelin customer care, they said tires passed 60K warranty. I mentioned them that this problem is not related to millage, but time. I believe that the problem is material that dry rots too quickly.

- Broadview Heigh, OH, USA

We were told during a routine rotate and balance service that the tires had cracks in the sidewall and tread area. We have experienced several times sudden air pressure loss during extreme weather temperature swings. We have had the tires checked for punctures and the alloy rims checked for possible holes or defects. I then approached the dealership and (a Michelin retailer). Both establishments indicated they did not handle original equipment warranty issues. I contacted Michelin who referred me to ntb which confirmed the tire issue. After two calls to Michelin I was able to finally got them to give me a 60% good will credit on replacement tires. The tires had only been on the vehicle for two years and four months. They had at least 50-60% tread life remaining. Michelin was more interested in making excuses than trying to address the problem. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)

- Grandview, MO, USA