Engine end cap seal was leaking oil. Dealer couldn't find where the oil came first, so they added some dye and asked to return a week later. Then they finally saw the leak, but they didn't have the part to fix it, so I had to come back another day. When I returned they finally gave me a rental (which was covered under my extended warranty). They asked me to return the next day to pick up my car. So next day when I was on my way to pick it up, on the time we agreed, I got a call from them saying that while fixing the end cap seal, they had broken something else, and that I can't pick up the car yet. two days later I was finally able to get my car. They had not even washed the car. And my plans had been ruined since I didn't have my 8-seater, but a crappy compact rental car for those several days. I also had to make all kinds of arrangements at work to be able take the car in so many times.
A D V E R T I S E M E N T S
Engine end cap seal was leaking oil. Dealer couldn't find where the oil came first, so they added some dye and asked to return a week later. Then they finally saw the leak, but they didn't have the part to fix it, so I had to come back another day. When I returned they finally gave me a rental (which was covered under my extended warranty). They asked me to return the next day to pick up my car. So next day when I was on my way to pick it up, on the time we agreed, I got a call from them saying that while fixing the end cap seal, they had broken something else, and that I can't pick up the car yet. two days later I was finally able to get my car. They had not even washed the car. And my plans had been ruined since I didn't have my 8-seater, but a crappy compact rental car for those several days. I also had to make all kinds of arrangements at work to be able take the car in so many times.
- Mari E., Brea, CA, US