I was driving down the road nearly 50 mph and the brakes all of a sudden engaged full force and the car skidded and slid sideways in the other lane of traffic. After this happened it drove like the emergency brake was on. I turned off the engine and the warning lights went off and car seemed to be fine. Then while getting on INTERSTATE during rush hour the same thing happened luckily before gaining speed to 75 mph. Car slid and car behind took towards ditch to avoid accident. Drove to dealer and they immediately thought it was recall related and told me this. Called next day and said "sorry no recall and cost would be $1150 to replace yaw rate sensor and that "should" take care of the issue. Told me to contact Honda and they thought they would help with this repair as it was an issue in the 2005 Pilots. Life threatening situation. I wrote to Honda and finally after calling back 5 times got through to Caroline (would not give employee # ) Very rude and said I have no "loyalty" to Honda. I have owned 5 HONDA's and currently have three of them. They said if you do not buy new they do not even have you on record and if you do not routinely take your car to Honda for service we do not consider you a loyal Honda owner. I finally got to a supervisor as she would not give me her supervisor's name which is Bryan. I spoke to Kathryn and she basically reinstated the same. She said she had owned a used Honda and does not take to any dealer because their prices are too high. Go figure. They showed no compassion for such a vehicle malfunction and I guess I will talk about this from now on instead of how I love my Honda's. There is always Toyota. Very disappointed in the outcome. A little compassion does not cost the company any $$$$. If you search this problem you will find it is a reoccurring with the 2005 Pilot and two deaths have been linked to it. I hope owners of Honda read this as they had RUDE and arrogant customer service reps. Caroline told me I could write in again although she would receive my complaint and do nothing. What kind of person even states such a response? She needs to be counseled and Honda needs to care about us of those who can only afford to buy used Honda's as we are the ones that keep your resale value high !!!!!!
A D V E R T I S E M E N T S
I was driving down the road nearly 50 mph and the brakes all of a sudden engaged full force and the car skidded and slid sideways in the other lane of traffic. After this happened it drove like the emergency brake was on. I turned off the engine and the warning lights went off and car seemed to be fine. Then while getting on INTERSTATE during rush hour the same thing happened luckily before gaining speed to 75 mph. Car slid and car behind took towards ditch to avoid accident. Drove to dealer and they immediately thought it was recall related and told me this. Called next day and said "sorry no recall and cost would be $1150 to replace yaw rate sensor and that "should" take care of the issue. Told me to contact Honda and they thought they would help with this repair as it was an issue in the 2005 Pilots. Life threatening situation. I wrote to Honda and finally after calling back 5 times got through to Caroline (would not give employee # ) Very rude and said I have no "loyalty" to Honda. I have owned 5 HONDA's and currently have three of them. They said if you do not buy new they do not even have you on record and if you do not routinely take your car to Honda for service we do not consider you a loyal Honda owner. I finally got to a supervisor as she would not give me her supervisor's name which is Bryan. I spoke to Kathryn and she basically reinstated the same. She said she had owned a used Honda and does not take to any dealer because their prices are too high. Go figure. They showed no compassion for such a vehicle malfunction and I guess I will talk about this from now on instead of how I love my Honda's. There is always Toyota. Very disappointed in the outcome. A little compassion does not cost the company any $$$$. If you search this problem you will find it is a reoccurring with the 2005 Pilot and two deaths have been linked to it. I hope owners of Honda read this as they had RUDE and arrogant customer service reps. Caroline told me I could write in again although she would receive my complaint and do nothing. What kind of person even states such a response? She needs to be counseled and Honda needs to care about us of those who can only afford to buy used Honda's as we are the ones that keep your resale value high !!!!!!
- Darla P., Independence, US