This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Takata recall. The contact owns a 2004 Honda Pilot. The contact stated that the passenger side of the dashboard had disintegrated. The vehicle was taken to the dealer, but was not diagnosed or repaired. In addition, the contact received notification of NHTSA campaign number: 16V344000 (air bags), but the dealer stated that the part was not available. The manufacturer was notified. The failure mileage was 180,000. VIN tool confirms parts not available.
Takata recall. The contact owns a 2004 Honda Pilot. The contact received notification of NHTSA campaign number: 16V344000 (air bags); however, the parts for the recall repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced the failure. Parts distribution disconnect.
Takata recall. The contact owns a 2004 Honda Pilot. The contact received notification of NHTSA campaign number: 16V344000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN was unavailable. Parts distribution disconnect.
Takata recall I got a recall notice from Honda telling me to have the passenger air bag replaced as soon as possible and not to have a passenger in the front seat until I do. However, my local Honda dealer says that michigcan cars are not at risk and Honda told them they would not be receiving any replacement airbags until 2018. Whast do you recommend.
Takata recall SRS light remains on two days and 50 miles after driver side airbag recall repair was made, SRS light came on and stayed on. Screw found in driver's side floor board. Returned to dealership to be told, the sensor is bad and not under the recall or warranty. $800 to repair and necessary to pass inspection. In reading other takata recall complaints, noticed this to be a common problem after the recall repair was made.
- Fincastle, VA, USA
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2004 Honda Pilot air bag is on and I brought the Pilot to Honda of tyson corner they diagnose and determined and recomend to replace both impact sensors $751 #2 replace SRS control unit $918 and the dealer told internal failure of SRS unit unit replace ment required and may need both side impact sensors. I declined repair I can not afford this big amount because might part of the safety warranty, please help.
Late in 2015 I received a mailing from wilde Honda, waukesha, wi an "urgent/recall notice" concerning my 2004 Honda Pilot regarding a potentially defective airbag inflator. I contacted the dealer listed and scheduled an appointment. I dropped my car off on 12/28/15 to have this repair performed.. the reason for the appointment was this airbag service... I on the receipt provided it shows that they had performed the air bag inflator service. In early February of 2016 I received another mailing informing me to have this airbag service performed. I called the dealership. The original service advisor said that the repair on the air bag recall had not been performed at the earlier service appointment. He did not know why, and admitted it was a mistake. I eventually talked to the service manager. He offered to repair the car if it was brought back. My concerns in this case, it might be a common one with this deanship. They never contacted me regarding this issue. I contacted them in Feb 16 to follow up on another recall notice. Two months after the supposed airbag repair.they have my cell number and mailing address and cannot provide any proof they ever tried to contact me. I have a phone log and show no incoming calls from them it seems that they were only concerned with this specific issue when Honda would not reimburse them for this warranty repair because they used the incorrect part to make the repair! the dealers actions have placed the safety of my family risk. Their only offer to fix this air bag service mistake is to bring the car back for service. If this was not a recall item that was involved, I doubt I would have heard back from them. I would be driving an potentially unsafe car, thinking the issue had been addressed. This dealership misrepresents the truth, is sloppy in record keeping, and uses incorrect parts for a recall service.
The contact owns a 2004 Honda Pilot. After the vehicle was started, the air bag warning light illuminated. The contact mentioned that the failure occurred after the vehicle was serviced under NHTSA campaign number: 14V700000 (air bags). The vehicle was taken back to the dealer where it was diagnosed that the air bag sensor needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 119,000. The VIN was unavailable.
I brought my 2004 Honda Pilot to a authorized Honda dealership for the airbag recall and with 2 hours the airbag light came on. I told the vehicle back to the dealership and they told me my airbag unit had failed and needed to replaced for $800. The vehicle had no airbag issue until the takada cannister was replaced, which I understand the new unit is not compatable with the 2004 airbag control unit. Both the dealer and american Honda have denied any responsibility for the replacement of the unit and I have been driving my Honda Pilot for the last 2 months with my family with no operational airbag system! extremely unprofessional and unsafe!
My airbag light is on. I had airbags recall done and the mechanics state the light is not related nor do they have record of the recall repair being made. Because it is a red light, the sensor will need to be replaced @ $800 or it will not pass inspection. Just wanted to let people know in the event this happens to more people too. Just strange the service to airbags coresponds with this light. We also found a screw in driver side floorboard after the recall repair.
I called Honda plaza bklyn NY in July in reference to the recall letter I received. They said they would get back to me. I called 2 more times & was told someone would call me. No one ever called. They say I'm on the list but will not tell me what # on the list I am. According to the letter I received the airbag recall should be taken care of within 60 days. It is now over the 60 days. I was going to go to bay ridge Honda but they can't promise me how long it will take & don't offer loaner cars. They have a shuttle bus but it will only get me home. I still need a car to go to work. I leave my home at 3.30P. To work nights so the shuttle they offered will not help me. I bought 2 cars from plaza Honda and any time I have to deal with the service dept. At plaza it's always a problem but now it's a really big problem because it has to do with my safety. I need someone's help to see why plaza Honda is - a. not getting back to me when I'm told someone will call me. -B what number am I on there list. -C why this is taking over the 60 day period. Any help you can give with this will be greatly appreciated.
The contact owns a 2004 Honda Pilot. The contact stated that the side air bag warning indicator illuminated while driving at any speed. The contact received notification of NHTSA campaign number: 15V320000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The approximate failure mileage was 120,000. Updated 09/21/15
Accident on the freeway the car sped out of control hit the center divider. Front and side air bags went off! the steering wheel airbags scarred the inside od my wrist.
In early April, 2015 I received notice of air bag recall. On April 8, 2015 I contacted lancaster Honda re having the part replaced. I was told within 2 weeks they would call me back. They didn't. about may, 2015 I called them back, they apologized and said the part hadn't come in, but should be in by the end of the month. On July 3,2015 I called american Honda. They also apologized, but stated they had been unable to obtain the part, but that it should be available by the end of July. It is now August 3rd, 2015 and I have not heard anything from anyone. In my area we've been having unusual humid and hot weather which is supposed to be the most dangerous for this particular defect. When is this going to be resolved?
The contact owns a 2004 Honda Pilot. The contact received notification of NHTSA campaign number: 15V320000 (air bags) and stated that the part was not available within a reasonable timeframe to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact had not experienced a failure.
NHTSA recall #14V-353 issued on 19-June-2014, within 30 days of that date my vehicle was taken to my local Honda dealer who routinely performs my scheduled maintenance, I was advised at that time that the part was on order. I've been waiting for over one year and no change in availability has occurred. On 15-July-2015 I received a letter from Honda automobile division in California that if american Honda or my dealer has failed to remedy the defect in my vehicle "within a reasonable period of time (60 days after the date I first contacted the dealer for a repair appointment), I should then submit to the National Highway Traffic Safety Administration. Considering Honda has continued to manufacture this vehicle and since there does not seem to be a shortage of airbags for "new" vehicles, I find it concerning that I and many other loyal consumers should be needlessly placed in jeopardy.
The contact owns a 2004 Honda Pilot. The contact received notification of NHTSA campaign number: 14V351000 (air bags); however, the part needed to perform the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owned a 2004 Honda Pilot. While driving approximately 30 mph, another vehicle crashed into the passenger side of the contact's vehicle. As a result, the contact crashed into the median. The air bags deployed. The deployment ejected objects that caused the contact to sustain a bruised eyebrow and a black eye, which required medical attention. The vehicle was destroyed. A police report was filed. The manufacturer was notified of the failure. The failure mileage was 123,000....updated 06/09/15
The contact owns a 2004 Honda Pilot. The vehicle has two open recalls, NHTSA campaign numbers: 14V700000 (air bags) and 14V351000 (air bags). The contact received a recall notice on feburary 18, 2015, but the part for the repair was still not available. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The VIN was invalid. The failure mileage was 131,000.
My airbag light is on. I had airbags recall done and the mechanics state the light is not related. I just wanted to let people know incase this happening to more people too. I have to pay 500 dollars to fix the computer for airbags now. Just strange the service to airbags coresponds with this light
A D V E R T I S E M E N T S
- Egg Horbor Township, NJ, USA