Shockley Honda dealership, sold my mechanic a 3 piece part ( the only way its sold ) as one piece for a problem, key not turning the ignition, also attributed to a deformed ignition switch (caused by not fixing a recall for the interlock lever inside the ignition switch which created the issue). I only found this out by researching the problem on line anyway, and then digging through old paperwork to discover the recall.
When I asked the dealership if this part would be covered and the repair part of the recall I was told it was three parts and would not be covered. I came to find out the only way the ignition switch could be repaired if deformed was through this one part at the same dealership that sold my mechanic the 3 piece connected part as one.. 1/Ignition Switch, 2/Steering lock housing 3/Ignition key and cylinder. What a scam, and to top it off because the recall is required at the dealership the only way I can be $469.00 reimbursed is through a written complaint to the corporation, review , and told it would take up to 10-12 weeks for any response and no gaurantee of the reimbursement. This is not right, not to mention that the part was sold to the mechanic and only sells together all three in one. The dealership also gets reimbursed for recalls done, this recall would have called for the same part and at the same dealership. This is dishonest and also you can look at all of the complaints here to see the recall and additional problems with the ignition switch. Same problem I had for my Honda Pilot. Needless to say I will likely never buy a Honda from Shockley and also never refer.
Got in my car this morning to go to work and my key wouldn't turn. This has been a progressive problem. I called the dealer and the cost was going to be $420. I called AAA to tow my car and they mentioned that they could call a locksmith to correct the problem. He quoted me $75 with the AAA discount. I said sure! The locksmith was at my house within an hour. About 30 minutes later he was done! He mentioned that this was a common problem for all Honda vehicles 2003 to present. It has to do with the type of keys. Anyway, was very happy to get this resolved in such a short amount of time and at a minimal cost. Especially after reading everyone's issues.
- Matt F.,
Hudson, OH, US
Search CarComplaints.com for these popular complaint phrases...
A D V E R T I S E M E N T S
Shockley Honda dealership, sold my mechanic a 3 piece part ( the only way its sold ) as one piece for a problem, key not turning the ignition, also attributed to a deformed ignition switch (caused by not fixing a recall for the interlock lever inside the ignition switch which created the issue). I only found this out by researching the problem on line anyway, and then digging through old paperwork to discover the recall.
When I asked the dealership if this part would be covered and the repair part of the recall I was told it was three parts and would not be covered. I came to find out the only way the ignition switch could be repaired if deformed was through this one part at the same dealership that sold my mechanic the 3 piece connected part as one.. 1/Ignition Switch, 2/Steering lock housing 3/Ignition key and cylinder. What a scam, and to top it off because the recall is required at the dealership the only way I can be $469.00 reimbursed is through a written complaint to the corporation, review , and told it would take up to 10-12 weeks for any response and no gaurantee of the reimbursement. This is not right, not to mention that the part was sold to the mechanic and only sells together all three in one. The dealership also gets reimbursed for recalls done, this recall would have called for the same part and at the same dealership. This is dishonest and also you can look at all of the complaints here to see the recall and additional problems with the ignition switch. Same problem I had for my Honda Pilot. Needless to say I will likely never buy a Honda from Shockley and also never refer.
- tolip, Frederick, MD, US