Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2021-2023 Passports with a customer complaint of the rearview camera inop with gridlines still displaying on the screen. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
Qualifiers
AHM is interested ONLY if the vehicle meets the following requirements:
1. Must be able to duplicate the issue and confirm that the gridlines are visible.
2. No previous replacement of the tailgate harness.
3. No repair has been attempted for this issue.
