This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On Sunday April 14 while driving on the LIE middle lane a person driving at a high speed went from right side across to left lane in front of me when all of a sudden the brakes activated itself and my car nearly came to a stop nearly causing a car behind me to rear end me. This happened several times before while driving approaching vehicles in front scaring my family and I. Now my CMBS lights are permanently on on the dash. This system is nerve racking and will cause a severe fatal crash. Many people on several platforms are complaining about the same or similar issues. And understand an investigation has begun. Something needs to be done to resolve this issue. I have owned my 2021 Honda passport since November of 2023. With 19k miles.
I purchased my vehicle in August 2023 (used). Phone calls (both through using CarPlay and with the phone unplugged and with genuine cables) sound terrible on the part of the recipient. We replaced the FAKRA cables and harness late last year and just replaced the microphone (and I got charged a diagnosis fee). The issue is continuing. It's gotten so bad that I have to use my AirPods to make any calls for my recipient to hear anything I'm saying (which is illegal in my state and should not be a requirement in a car that is less than 3 years old). I've dug in to forums and this is a common issue for the EX-L trim level in the 2021 model. Additionally, this can impact the backup camera and other lane keeping assist issues. I have factory reset it multiple times and it's still having similar issues.
When using the audio system (Apple Airplay, Bluetooth, Sirius Navigation, or FM Radio), the speakers or radio will at some point start to crackle and make noises similar to static noise, like wires sparking. which causes the music to cut out and shut off completely. Our safety is at risk because the noise is very distracting, it is very annoying, it makes me nervous and angry because it becomes unbearable. I have to stop and turn off the car, turn it back on because I can't use music or browser or anything. I took it to the dealer where I bought it and they told me that it was a factory defect due to poorly installed cables. That creak is now constant that the car is barely drivable in those conditions. The equipment has not been inspected. I was never warned about this defect of the car. And I am sure I am overpaying for this car for it to have such a major and obvious issue.
My car is equipped to cut off when you come to a stop. It has failed to restart after taking your foot off the brake a couple of times, and it has been slow to restart many times.
- Brownsville , TN, USA
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The auto engine idle is failing to properly restart the vehicle. After coming to a complete stop the vehicle will not restart on its own. I have to put the vehicle in park, wait a few minutes and then push the start button to restart the vehicle. The vehicle will be available for inspection upon request. My safety and the safety of others has been put at risk numerous times. The vehicle has failed to restart mid-intersection in heavy traffic., on the highway during stop and go traffic, and at stop lights. The problem has not been reproduced or confirmed by a dealer or service center. The vehicle has not been inspected by the manufacturer, police or insurance company. No prior warning signs, messages or lamps have appeared before the problem.
I was driving at 60mph and the entire dash went blank for about 30seconds. There was no speedometer, warnings, no display at all. After about 30 seconds the tach showed back up followed by the gear indicator and speedometer with the drivers information center showing up last. This happened on Sunday 5/7/23 this has happened once before but it was brief and I wasn-??t sure it had actually happened. This time I saw it go blank and watched the whole process of it coming back on.
The radio stops and pauses. At times the radio and phone are unusable. When it does come back on the volume is very loud and is shocking. Please see NHTSA ID # 10198172
The Radio started to "crackle or skip" while using apple CarPlay. The crackle noise continued after audio had been paused. Our safety was at risk because the noise was very distracting. I needed to take my hand off the wheel to unplug my phone to stop the noise. The equipment has not been inspected. The only sign of failure were small cracks that were much more intermittent, compared to constant crackling that I am experiencing now.
SUV randomly unable to shift out of Park. Push-button electronic shifter rendered useless. Car cannot be manually put into NEUTRAL for towing because Honda does not provide its customers with the tool. They apparently will sell it to you for $200+ dollars if they even have or are willing to give you one. Warning for Transmission System and Blind Spot Systems both appeared. No other codes or indicator prior or at incident.
The contact owns a 2021 Honda Passport. The contact stated that while driving the 49 mph they noticed their radio suddenly went off and the vehicle's instrument panel blacked out. The vehicle's horn no longer functions properly. The vehicle's windows failed to open and close and the vehicle turned completely off in the middle of the highway losing all power. The contact stated the failure caused an oncoming vehicle to end up rear-ending them. There were no injuries and no medical attention was needed. The vehicle was towed. A police report was filed. The contact took the vehicle to the dealer who was informed by the manufacturer that they were not to proceed forward with any diagnosing or repairs for the vehicle. The manufacturer was made aware of the failure and opened a case regarding the matter. The failure mileage was 3,627.
A D V E R T I S E M E N T S
- Lindenhurst, NY, USA