10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
2,121 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2019 Honda Passport miscellaneous problems

miscellaneous problem

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2019 Honda Passport Owner Comments (Page 2 of 2)

« Read the previous 20 complaints

problem #14

Aug 132020

Passport

  • 4,700 miles

A D V E R T I S E M E N T S

Sunroof spontaneously exploded without cause. Nothing hit my car and no other vehicles were nearby, nor was vehicle hit with any flying debris while driving up a highway entrance ramp, with my speed increasing from 45-55mph. I heard wind noise and thought passenger window might be down slightly so I opened window about 2 inches and closed, then immediately after I heard a loud crashing crack noise and approximately 2-3 second later a very loud explosion noise and glass debris flew off the back of my vehicle. I exited highway and pulled over and noted huge dimple and approx 1 foot hole in glass and complete cracking and glass fragments on sliding interior cover. The car has only 4500 miles and is stored in a secure garage. It had been out in the sun for less than 10 minutes and the ambient temperature at the time was 68 and sunny. I called to report to my insurance but then a friend checked internet and told me I should call my dealer. I did and they had me bring vehicle there and told me they had never heard of that happening before. I find this surprising since there are literally hundreds of issues reported online.

- Sumner, WA, USA

problem #13

Jun 052020

Passport 6-cyl

  • 5,000 miles
The Honda sensing system almost constantly thinks there is a vehicle coming at you when there isn't one coming at you. It will shake the steering wheel and flash the orange brake warning at you. The infotainment system also stops working almost every drive as well and says there is no input for audio.

- Radnor, OH, USA

problem #12

Feb 272020

Passport

  • 1,000 miles
When using the audio system (appleairplay, bluetooth, sirius or fm radio), the speakers at some point will begin crackling and making popping noises, similar to static noises, which causes the music to interrupt and cut out. Even when you turn the audio off, the speakers continue to make the crackle and pop sounds. You have to turn the car off and open the door to completely cut off the audio. It happens randomly and is a complete distraction while driving. The display screen also cuts in and out while in use using the backup camera, music or google maps, etc. As well. The car can be in motion or parked, it happens. This started in Feb 2020, 1 month after leasing the car and approx 1000 miles.

- Arlington Heights, IL, USA

problem #11

Feb 252020

Passport

  • 8,200 miles

A D V E R T I S E M E N T S

Was driving 70mph on the freeway using adaptive cruise control (acc). No cars ahead of me, several behind. The car icon on my dash (lights up while using acc) began flashing then my Passport (on it's own) slammed on the breaks, forcing my daughter and I into our seatbelts hard, and forced the cars behind to slam on their breaks. The break warning that usually flashes on the dash when there's a reason to break didn't happen. It was a close call but everyone avoided a collision. Immediately took to dealership. They said they'd never heard of that happening but I googled it and the issue pops up several times in online forums and there's a class action lawsuit from 2017 CR-V's from problems with the acc. Waiting to hear what dealership says, but the guy said they'd just take it for a few test drives and see if it happens again. Absolutely do not feel safe driving vehicle now!

- Keizer, OR, USA

problem #10

Feb 162020

Passport

  • 2,200 miles
The automatic power lift gate can not be stopped when in the process of closing. The lift gate almost closed on my child's arm. My child reached back into the cargo area to get something out after I had already pressed the power lift gate button in order to close it. When I realized my child's arm was in the cargo area, I attempted to use my hands to push the lift gate back open and it would not stop. Fortunately, my child got was able to get her arm out fast enough so she wasn't injured. The lift gate should not continue to close once it encounters resistance.

- Colfax, NC, USA

problem #9

Feb 102020

Passport

  • 45 miles
I copied this from someone posting, since it is exactly the problem I am experiencing and more. 'the engine will just rev higher and higher over 4K revs. I cannot even drive the 25-mile speed limit when this occurs. I have confirmed that the transmission settings are in the standard drive mode during these events. I also informed them that the auto high beam feature does not work properly.' The remote control connect doesn't work. Side sensors work intermitently. It accelerates when releasing the gas pedal but the SUV doesn't pick up speed. It makes loud accelerating noise and slows down instead of going faster. Heater makes pitching noise. These happened city streets and highways. It's not just one time occurance. My car has only 3100 miles

- Marietta, GA, USA

problem #8

Dec 212019

Passport

  • 500 miles

A D V E R T I S E M E N T S

Starting at about 500 miles, a crackling noise would propagate through the speakers and the infotainment and rearview camera would shut off. Took the car for service and the fixed the problem for a few hundred miles when it came back much more severe. Stepping on the gas, or bumps would produce erratic issues, not only freezing the infotainment along with intense crackling noises, but also, braking on its own. Took the car to back for service and the dealer stated that they could not reproduce the braking on its own issue. Not unsurprising because the pattern of problems is random. Service at least admitted the infotainment issues and I was told that this is a common problem that Honda is working on a repair involving replacement of the harness. They wanted to replace the infotainment unit but the part would not be in stock for almost 4 weeks. The problems have only worsened since and now blacking out of the speedometer is the latest safety issue. Called Honda and asked to have the car replaced, only to be told that I am a liar and the car has not been serviced once yet. The Honda representative provided the most disgusting customer service I have ever encountered denying the issues and telling me that there is no safety issue and basically implying that the infotainment problem almost does not exist. He lied telling me that Honda is not working on any permanent fix, as according to him there is not a problem. Dealer and service employees all know the problem, but Honda believes that its customers are idiots with zero intelligence. Made me realize the importance of using a lawyer and participating in class actions, as the only way Honda will respond to the "elephant in the room" is through legal action. I also hope NHTSA will act quickly on this very well known problem and force a solution.

- Bethesda, MD, USA

problem #7

Aug 012019

Passport

  • 1,000 miles
Since I have leased the vehicle, the collision mitigation breaking system is coming on when not needed, at times during highway speeds.. I have been nearly rear-ended three times, the latest causing the man behind me to almost go off the road into a ditch (thankfully he was able to just barely avoid this) and it is happening when my husband is driving the car as well. It is very startling and worrisome. The car actually nosedives and comes to a complete stop at times'other times it breaks suddenly and then releases or I have to put my foot down on the gas while trying to disengage the system. I have taken it into the dealership a few times already and they are not able to fix it as it cannot be replicated when they have had it (weeks can go by in between when it happens) and I have expressed I do not want them constantly driving my vehicle trying to cause this issue when I was told explicitly that if this happens and they're driving my vehicle, my insurance is responsible. I have also filed a complaint with Honda motor America where a case has been opened and closed very quickly. Their response was that it is pretty much not their problem, I am on my own unless I am able to make it happen in front of an advisor, or have an advisor drive my car frequently (like using it to go to and from work, etc. Being they do not drive it far when trying to replicate the issue) and they do not hold any liability if this issue is to cause an accident where myself or other drivers on the work are injured in any capacity. I also have been getting warning lights at times that the system is malfunctioning and my automatic high beams have begun to not work properly as well. The dealer told me the only fix is to 'if I were you I would just shut it off every time I get in the car'. I want it to work properly being it was part of the reason I leased the vehicle as it's standard equipment,

- Mattituck, NY, USA

problem #6

Nov 012019

Passport

  • 6,000 miles
When open the rear hatch will close unexpectedly without warning and without the key fob or any other switch being pressed. This has happened at least six times. Have to either duck away from the closing hatch or grab it to stop it. Each time the key fob was in my pocket but was not pressed. I feel the auto lift gate ( foot operated.) feature may be at fault. Some times this will occur when standing under the hatch. Other times this will occur while walking away from the vehicle. Obviously, this a dangerous condition.

- Carlsbad, CA, USA

problem #5

Nov 152019

Passport

  • 6,500 miles
6000 on odometer.collision mitigation system is too sensitive. The "brake" notice will flash on the dash screen at times where is no danger of a collision. At times the system will apply the brakes when there is no danger of a collision. This may result in vehicle being struck from the rear by a following vehicle. From what I understand this a common problem on 2019 Honda Passports

- Carlsbad, CA, USA

problem #4

Jul 212019

Passport

  • 1,000 miles

A D V E R T I S E M E N T S

I was driving over a bridge and my sun roof shattered causing glass to go everywhere. Nothing hit my car and it was less than 2 months old

- Ellicott City, MD, USA

problem #3

Oct 232019

Passport

  • 3,000 miles
Infotainment system and instrument panel both went black today and stopped working for no reason. Car has only 3000 miles on it. Vehicle was driven to work this morning with everything working. When I started it to go home at end of day neither the instrument panel or infotainment system would work; both were just black screens. Have since discovered there is a class action lawsuit filed against Honda for infotainment system problems and want to report my issue. Extremely concerning situation as car unsafe to drive without instrument panel.

- Belleplain, NJ, USA

problem #2

Jul 312019

Passport

  • 6,000 miles
The infotainment information display becomes blank intermittently. Data connection loss radio signal loss intermittently when screen is active. Speed indicator panel goes blank intermittently. It is currently unknown if safety features are compromised at this time. Honda has replaced systems and the problem has reoccurred. Given these problems the vehicle is not being driven. These events are while vehicle is in motion on very fat, to slightly bumpy surfaces. Harder jarring has not created similar events. This issue has been reported previously. And continues after Honda recommended repair.

- Destrehan, LA, USA

problem #1

May 222019

Passport

  • 3,800 miles
All four emergency grab handles loose. Took car to local dealership to have them tightened and was instead shown that other Passports all share the same problem. Was told that the loose grab handles are a characteristic by an american Honda customer care representative and so unable to be fixed under warranty. Numerous other fit/finish issues have been documented with the dealership; loose leather wrapping on steering wheel, loose a pillar trim, rattling from inside drivers side door, loose roof rail trim(both left and right), front headlight black plastic insert is loose on both sides. All of these fit/finish issues are shared amongst many Passports as shown to me on the dealership lot and due to this Honda will not fix the issues.

- West Hills, CA, USA

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