This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Incident occurred immediately after a full stop at an intersection. When I hit the gas pedal, the transmission sounded like shifting to Neutral gear, resulting in loud grinding, and with complete loss of power. Had do pull over the shoulder, place it on parking mode and then back to drive gear and continue. Now almost every time it's going to shift gears, you can hear and feel the a hard shifting gears.
3x in the last 6months my Passport has failed to start after the auto stop at idle has engaged. The dealership said the battery is fine and one technician just said -??disable the feature -??. Today when adaptive cruise control was engaged, the car increased in speed from the set 72 to over 80mph. I also emailed Honda corp and their response was to see a dealer and did not acknowledge if the auto stop/start issue was known for other vehicles.
I have has consistent problems with the braking system. It will brake and/or show the warning when nothing is there. The jerking of this has caused me to get in an accident June 2020 while moving to a new duty station. It was raining and there were no other cars on this highway thankfully. It was scary and I was even going below the speed limit. This caused my car to become nearly uncontrollable. My children and I were fortunately unharmed, but pretty shaken up. I had everything repaired and the same thing still happens to this day. That was only about 3 months after I purchased my car. I hear a lot of rattling as if something has come undone inside. Many times when I am driving I can feel the car jerk to a certain side or forward. That issue almost caused another accident in Feb 2021. I was backing out of a parking spot with plenty of room between myself and the other cars. My braking warning came on and it stopped my car. Then immediately it jerked back aggressively and almost hit a car behind me. Soon after I managed to back out and shift into drive, it jerked forward while stopping then jerking again. Although it is not all of the time, it has happened enough to cause accidents and almost a lot more. I think the 2019 Honda Passport should be looked into more and corrected. As these issues should not be happening.
While vehicle is in motion I've experienced issues with collision mitigation system braking the vehicle when a vehicle is coming toward me in the opposite lane (oncoming traffic). This occurs while I'm driving the vehicle. I've taken to the dealer and the issue was not replicated. It does occur intermittently. I've experienced issues with the infotainment system too. The entire system freezes and becomes inoperable. It does not correct until vehicle is parked, turned off, driver door opened, then vehicle restarted. Lastly, the auto idle features consistently does not engage. I have the system randomly engage when I'm parking my vehicle in the garage. Again, all of these issues have been reported to the dealer providing service and remain unresolved since they can not be duplicated at service appointment.
Was driving 70mph on the freeway using adaptive cruise control (acc). No cars ahead of me, several behind. The car icon on my dash (lights up while using acc) began flashing then my Passport (on it's own) slammed on the breaks, forcing my daughter and I into our seatbelts hard, and forced the cars behind to slam on their breaks. The break warning that usually flashes on the dash when there's a reason to break didn't happen. It was a close call but everyone avoided a collision. Immediately took to dealership. They said they'd never heard of that happening but I googled it and the issue pops up several times in online forums and there's a class action lawsuit from 2017 CR-V's from problems with the acc. Waiting to hear what dealership says, but the guy said they'd just take it for a few test drives and see if it happens again. Absolutely do not feel safe driving vehicle now!
- Keizer, OR, USA
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I was driving on the highway at 65mph. All of a sudden the vehicle started to slow down at a very fast rate cutting my speed in half. 2 errors appeared on the dashboard. "transmission problem, apply parking brake when parked." And "blind spot info system problem." Luckily I was able to pull over just in the right time, but the vehicle was starting to get very hard to control while steering as this was all happening. The vehicle started to control me meaning J almost couldn't steer it where it needed to go and I could not accelerate at all on the highway. The vehicle kept slowing down. I was on the shoulder of the highway around a sharp turn and I was terrified that someone would slam right into me. It took a tow truck 1 hour to arrive. The dealer has never heard of this issue before. I'm waiting to hear back from them as they still have M vehicle. Wilde Honda waukesha,
A D V E R T I S E M E N T S
- Washington, DC, USA