This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Multiple issues with the infotainment system. The first issue happened around 300 miles, the apple carplay would not connect. Had to repeatedly disconnect and reconnect apple xs max. At times the sound would just stop working. Switching from carplay, xm radio, and fm would fix the issue. The infotainment completely shut down on July 13th. I tried to "fix" by turning the Passport off and on, getting out of the Passport and locking the doors, getting back in and starting it. I tried this about 10 times and nothing worked. I drovee straight to the dealership. They quickly disconnected the batter from the Passport and this resolved the issue. The issues happened both while the Passport was in drive and while in motion. I have also had issues with the driver side mirror not holding memory. The mirror sometimes does a factory reset, so I am finding myself having to reset the mirror every time I go to drive.
The contact owns a 2019 Honda Passport. While operating the vehicle, the instrument cluster suddenly shut off. The vehicle was not diagnosed or repaired. Royal Honda (2633 N. hullen St, metairie, la) was contacted in reference to the failure. The manufacturer was not notified. The failure mileage was 2,700.
Note. All has taken place while in motion except for the restart. Started with intermittent speaker crackles. Yesterday crackles with radio on reoccurring crackles folled by infotainment screan noting radio signal loss folled by data communications loss. (paraphrasing) follwed by blank screen. Followed by blank instrument screen. For some seconds. Then all screans became functional. Today as radio played there was a loss of sound with visual indication radio operation was continuing as a bump in the road was noted. Radio remained silent till later as engine was restarted. Radio then sounded through speakers.
Vehicle returned today for the third time. Same issues: Will not come out of park, 10 warnings. Let vehicle run about 15 minutes, turn off, go inside for about 15 minutes, restart vehicle, 7 warnings and now can get into drive. One added issue: At the dealership when closing the door there is several beeps indication the key is still inside the vehicle. The keyfob is not in the vehicle or anywhere near!! vehicle stationary in garage at home.
Vehicle would not come out of park, it was stationary. First time 3/27/19 picking up new at dealership. Second time 4/10/19, parked in my garage. Both times numerous warning codes displayed. In my garage 10 warning codes displayed, ran motor for several minutes and turned off. Restarted later and 7 warning codes displayed and vehicle would go into drive. Drove to dealership, made appointment for service 4/11/19. Dealership found multiple battery low codes stored from when battery died on lot. Technician noticed a ham radio antenna mount on the cross bar and reported the unknown accessory attached to the cross bar could have something to do with vehicle codes being set. As of this date all the parts to install a transceiver have not arrived. The unknown accessory is just a mount and at the dealership inspection it has a ground wire, 14 gauge thhn, connected to a bracket. When the antenna is installed it must be grounded to frame. I'm including jpegs of antenna mount. Also I have supporting emails detailing when the parts will arrive to my po box and or street address. A transceiver has not been installed in the vehicle! there has not been any electrical connection to the battery/vehicle!
A D V E R T I S E M E N T S
- Buckeye, AZ, USA