This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 1998 Honda Passport. While having the vehicle serviced by an independent mechanic for unrelated issues, the contact was informed that the fuel tank was leaking abnormally. The vehicle was then taken to an authorized dealer where the failure was confirmed and the contact was advised that the failure could not be repaired. In addition, the dealer also advised that the under frame was severely rusted. The vehicle was not repaired. The failure and current mileage was 141,709.
This letter is to complain about the lack of service I recently received when speaking to a customer service representative. I purchased my Passport in August of 1998. Since it was purchased, my rear beverage holder failed to stay closed. The dealer stated that, "it is just the way it was designed. The strike plate seems to fail to make proper contact with the magnet. On numerous occasions, my three-year old daughter has tripped upon this beverage holder. Last year, my fuel gauge started to work intermittently, not reading full when full, dropping to empty when the tank was full, and finally, not moving off of empty. As a matter of fact, I brought my car into my local dealer to have my air conditioning system checked and the technician mentioned to me that he couldn?T take my car for as long of a test drive as intended because my tank was empty. I told the technician ahead of time that the fuel gauge didn"T work. I came across two Honda technical service bulletins that cover these problems. The first, bulletin 98-027 was issued on May 11, 1999 and covers all 1998 Passports. It describes the symptom that I am experiencing one or both of the magnetic latches do not hold the rear beverage holder closed. In addition, it describes the corrective action as replacing the rear console cover. If discovered during the warranty period, the bulletin allows the repair to be made for free. If discovered outside of warranty, the bulletin requires the district service manager or zone office to give consideration before work is to begin. The second, technical service bulletin 99-004, was issued on September 14, 1999 and covers cars through VIN number [xxx] my VIN number is [xxx]. information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
A D V E R T I S E M E N T S
- Boston, MA, USA