Driver's side outdoor mirror is defective - a) On irregular payment ("not smooth") at any speed, this mirror vibrates and loses its vertical and horizontal position. Needs constant re-adjustment with power controls while driving or after vehicle is parked. Or both. b) At freeway speeds 45mph+ on smooth roads, it vibrates excessively and rapidly loses its viewing angle. c) At night on the freeway, mirror is unusable because of severe vibration with headlights in view. According to local Honda dealer's service department (Honda of Thousand Oaks, CA) this is a "known problem" and no repair or replacement is available since even replacement mirrors distributed by Honda have the same problem. Also, going back at least 2-3 years, all Honda vehicles with 6-cylinder engines have the same issue - Odysseys, Passports, Pilots, Ridgelines, etc. Only the driver side mirror - the outside passenger mirror does not have these issues. I contacted American Honda Corporate at the CEO level (see attached docs) and they eventually referred me to their Customer Car representative, "Jocelyn" - she informed me that Honda Engineering has no knowledge of this issue and therefore there's no service bulletin or "fix" under consideration. She said my only course of action is to have my local Honda dealer resolve the issue. Per the enclosed doc, I am in contact with the Service Manager at Honda Thousand Oaks, Mr. Max Picado, to arrange a visit so I can document their official response.

- Westlake Village, CA, USA