The center infotainment display does not have any visuals anymore. It started with cameras and displays glitching in and out for about 1&1/2 years. The problem wasn-??t too bad, but in Aug 2021, the radio started to not work, and then we began hearing 3 tapping noises every 2 seconds while the engine was on. Now the screen is black and has no displays at all. We brought the van in to the dealership and they said parts had to be ordered. The Honda Advisor told me that this was a problem that they are aware of that happens often with this particular model. It-??s been 3 months and nothing has been done. When I called back to check on the parts and progress to see when I can get it fixed, the service department changed their narrative and now they know nothing about any issues like that. We cannot use any functions like rear view display, heat or AC controls, and anything else that are displayed on the infotainment screen. We have 4 kids all under age 6, and my fear is that one child may sneak out and walk behind our van while we are backing out. The mirrors can only see so much, but the rear camera can give a better view of anything low and short.

- Grand Prairie, TX, USA

The audio/infotainment system controls everything in the vehicle. It has had a crackling noise coming over the speakers since I purchased the vehicle in September 2020. I had purchased it brand new and almost immediately after I took delivery realized there was an issue with this vehicle. After reviewing online posts from other owners, it became apparent that this was a widespread issue. The system just turns off while you're driving and you get a black screen that says "network connection lost" and you can't do anything with the unit. The rear-entertainment system does not work, can't adjust any settings that are controlled through the unit which as I said, everything is controlled through there, no rear-view camera, etc. I have brought it back to the dealer countless times and they said there were not any fixes for it and it is a known issue. There was one recall issued that the dealer performed but the problem still exists. The dealer told me that it was a temporary solution for the issue and Honda did not have a permanent fix.

- New Hartford, NY, USA