Farshad Bon 408-603-5362 Farshad.bon@gmail.com Honda Odyssey Owner VIN - 5FNRL5H68GB163060 2,200 Miles Stevens Creek Honda, San Jose CA

I purchased a New Honda Odyssey 2016, on January 18 of 2017 from Stevens Creek Honda, in San Jose, CA. When I first received my new Honda, I noticed that the floor carpeting was not finished at the edges and started unraveling soon after. Then after several weeks (first week of February 2017) the backup camera screen began to degrade. The screen has what looks like burned spots that radiate into discoloration of mixed colors of blue, red, green, orange, purple and covers half of the screen. In many instances the screen is un-viewable, other times, the defect is just a few spots that will expand to half of the screen. Nonetheless, it is a defect in the display. Since my Honda has a backup camera for safety, this is a safety issue. I have let Honda leadership know multiple times of the problem through multiple channels of support. If the Honda screen goes out while I’m backing up and someone is injured, Honda will be complicit as they were notified of the safety defect. By the second week of May, the middle door handle paint began flaking off without any physical damage, and continues to flake away more. I have spoken with two Honda Case Managers. It seems that they believe their job is to convince me that Honda produces sub quality cars, which I am reluctant to believe due to my previous experience with my Accord, and that the defects represent normal Honda quality. What I have been told by Case Managers is the following: • The carpet not being finished and unraveling is a standard feature of the Odyssey.

• The Backup Camera screen defect is normal for the Odyssey. I have received multiple excuses as to why the camera is defective and how it is normal for the Odyssey to have this defect of not being able to see the full screen. None of the excuses that have been given are the same. Everyone tells me a different excuse of why I can’t see the screen, and why it’s normal.

• Regarding the paint not adhering to the car. Case managers have told me that it is not a Honda problem if the paint falls away from the car, with no damage. In Fact, to make their position clear, the dealer showed me 10 other Honda Odyssey’s that have the carpet and backup camera defects. This was shown to me to persuade me that Honda produces poor quality cars, and that I should be fine with my car, as all Honda’s have these defects. I expect that you or your office takes customers concerns more seriously than your dealers do. I am just asking that my new car defects be repaired so I can fully and safely enjoy my vehicle. I used to be an advocate for Honda. Now I am so disappointed after my new car purchase, that I cannot in good faith recommend Honda to anyone. I sincerely hope that you can demand that the Case Manager resolve my issues (Dealer Already Changed The Backup Camera Screen & it's the Same). If I receive the same nonsensical run-around from your office that I have received from the dealer, and from the escalation to case managers, I will be forced to seek resolution from other avenues. These may include media, Federal and State authorities, and social media campaigns. The last call from Case Manager on 10/13/2017 was that GO F*CK YOURSELF. Honda is not going to do anything. HONDA Corporate office and their case managers have been RACIAL PROFILING ME AND INSULTING ME IN REGULAR BASIS. Honda corporation management have the worse attitude towards solving your problems. They are very nasty, impolite, and . . . Sincerely, Farshad Bon