To whom it may concern, I am very disappointed with the problems I have encountered with my ODYSSEY EXL 2012 and even more with the treatment that I have received from the dealers every time I have asked them to check it. From the beginning the car presented a noise, it took me several complaints and having my car at the Coyoacan dealer in Mexico City for about 4 consecutive times to get rid of it. Since then I also have had a problem with the air conditioner and a vibration that the car presents when I drive it on the highway at over 70 km/hr. This, I was unaware of as it doesn’t happen in the city. Neither of these have they been able to solve.

The employees there were unhelpful, dishonest and incredibly rude. I decided to try another Honda and I went to Honda Pedregal, where I have reported the same problems three times and still I haven’t had a satisfactory solution. Today the employee will go with me to check my driving as he assumes it must be something I am not doing right that causes the problem. I have been driving for 35 years now and that this is the third Van I have owned since 2002, and the second Honda. At least the employees here are polite.

I have been promised countless times that the car would be fixed and that there was no need to escalate the problem, however so far, I haven’t had a solution. I’m looking forward to hearing from you, Sincerely, Lourdes Ortíz Velez