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7.9
pretty bad- Typical Repair Cost:
- $2,820
- Average Mileage:
- 91,250 miles
- Total Complaints:
- 55 complaints
Most Common Solutions:
- bad primer from honda. must repaint all over (20 reports)
- not sure (17 reports)
- repaint (8 reports)
- will have to repaint affected areas (8 reports)
- factory "extended warranty" (2 reports)
body / paint problem
Helpful websites
- Odyssey Service Bulletin - Mine Repainted After Out Of Warranty - Dealerships may not be following Honda's "Corrective Action" which is: "If paint is peeling in any of these areas (5) repaint ALL of these areas." If you had a small area repainted while still in the extended warranty time and now you have a bigger paint problem and they tell you "Sorry, out of warranty", call American Honda's Customer Relations & let them know you have a copy of this service bulletin. Hold them accountable to follow their own policies. Worked for me.
A D V E R T I S E M E N T S
click to see larger images
Seriously?!!! How can Honda NOT respond to these complaints? Like many of the other posts here, this is something that began after the warranty/extended warranty period had run out. Our vehicle was kept in the garage up until this year, when we purchased a 3rd car for our teen driver.
We first noticed the paint flaking off on the rear passenger-side panel and around the window. Honda did recommend a body shop that, at great expense and inconvenience, touched-up the area, but we did have to pay a good portion of that bill. That was several months ago and now the same area is flaking again. But even worse, is suddenly, the back of the car, under the license plate well has begun to peel horribly. We brought the car in to Schaumburg Honda dealer, where we purchased it. We were told to contact Honda directly.
When my wife called, she said that she was simply told, quite rudely, that the vehicle was no longer under warranty, so there was nothing that could be done. That was last year and since then the paint is peeling worse and worse as days pass. She thought maybe it was her more aggressive tone that might have put them quickly on the defensive. She urged me to call, since I'm more reasonable and "nicer". I do have a rather gentle disposition, but this situation has really tested that.
I called Honda's Consumer Affairs department yesterday, July 29th, and briefly explained the situation. I was told that somebody would return my call within 2 hours. I never received that call. However, I did find many similar complaints relating to the same model, year and midnight blue paint color all over the web. I even found an extended warranty for the VIN, which we never received, and has since expired.
The existence of this document tells me that Honda acknowledges that there is problem. My next course of action will be a legal one. I only hope that a class-action suit is brought against Honda for this. There is no reason that paint on any car should just spontaneously peel off!
This is completely negligible and unprofessional on Honda’s part. A terrible example of customer relations and making good on their brand. I would think Honda would want to make good on their product for the sake of reputation. If we were treated with any shred of fairness and dignity, I would've traded in my Odyssey for another Honda. After this debacle, Honda will never get my business again and I will discourage others from considering a Honda purchase, if I can. Highway Robbery!!!!!
- Jim F., Palatine, IL, US