This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Honda motor co. (Honda) sold me and equipment with a new vehicle, that if used as such, will damage the vehicle and will constitute hazard to others driving on the road. Honda sold Odyssey - ex minivan along with a standard package that contained a roof rack / carrier among other peripherals. I tried using the roof rack / carrier as provided with the vehicle on August 15, 2001, the load that I caried on the roof slipped and almost fell off the vehicle inspiste of my best effort in tying the load on the set of twin racks provided with the vehicle. Fortunately, due to the soft underneath of the load the vehicle roof was not damaged due to the load sliding off the roof. I contacted Honda to find out how best to use the carrier rack proivded with the vehicle. Honda representative verbally informed me that the roof carrier / rack as originally provided with the Honda Odyssey - ex minivan can not be used, but Honda refuses to do anything about it. Basically, my complain is that Honda sold me an equipement with the new vehicle that if used as such will damage the vehicle, the load will most likely fall of the vehicle resulting in hazardous conditions for other driving on the road.
The roof rack crossbars sold by Honda for this vehicle are not acceptable for use with cargo boxes. This is what many people attach to them. There is no warning on the installation instructions or owners manual warning against use for this purpose. Honda admitted the crossbars might not withstand lift forces from the box and the crossbars could separate from the side rails and damage the vehicle or vehicles following it. Honda said they would offer no remedy, warning or solutions. Some of the major cargo box manufacturers are aware of the crossbars shortcomings and will not warrant their boxes or accept liability for damages caused by the separation of the crossbars, however, this is not always divulged by the salepersons and would most likely not be known if buying a used box. Please make Honda send a waring to all purchasers of the crossbars and include the warning in their owners manuals, advertising litereature and installation/use instructions. Thank you. Albert S. guzicki
- Baroda, MI, USA
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- Chadds Ford, PA, USA