This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
1)power sliding doors do not operate properly. Intermittently, doors won't open, doors open partially and stop, and doors close partially and stop. More importantly, power doors do not stop and retract when pressure is applied in accordance with manual. Today was the fourth time that one of my children hesitated when exiting the van and was stuck within the doorway when the door was automatically closing. Not only did the door not stop and retract when it reached my child's body, but did not stop even when I placed the full pressure of my body against the door. Today, my daughter was thrown out of the van to the ground and I incurred bruising on my left shoulder where I had braced my body against the door to stop it from advancing over her body. I have reported these problems to the dealership time and again. In 2000, they replaced some parts but the problems still occur with regularity. 2)some of the seat belts, particularly the one in the second row, driver's side, jams constantly. We are very often unable to use that seat because the seat belt gets stuck when being drawn out to be buckled. 3)the rear hatch is sometimes inoperable. The unlock button of the remote must be pressed 5 or more times for the hatch to unlock, and even then, it releases only partially. Since there is no release inside the car, this is extremely inconvenient and could be dangerous, in combination with the doors not working properly.
The left rear sliding door has failed twice. It will close but not latch all of the way. The alarm goes off. The right sliding door has failed twice. It will close momentarily and then automatically reopen. A friend found my door wide open in a parking lot wide open. This could result in theft of contents of entire van. It could also result in someone hiding in the cargo area awaiting for my return undetected. It also leaves me stranded with my three kids. I do not want to drive a car with a door wide open with three young children. I do not want to drive a car when the door is not latched all of the way either. My neighbor has had his car in 7 times also for his sliding doors. I am going to arbitration on Tuesday, May 23 hoping it be declared a lemon. My neighbor will be doing so soon also.
- Honolulu, HI, USA
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- Marlton, NJ, USA