This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
During a child belt safety check done in my community it was found that the seat belt my 8 1/2 mo. Old child was using did not work. The seat belt was loose, and the reason was that it wasn't retracting. The seat belt was broken. If I had'nt gone to have the seats checked I would never have known that it wasn't working right and my child could have been injured in case of an accident.
The seat belts on the passenger side and driver side located in the middle row of seats in our minivan both failed, within 4 months of each other. We have small children and use child car seats for them. My wife knows more about car seats than most people who work at the car dealerships, and we use them in the manner they were intended to be used. Yet, both seat belts failed. I've never owned a vehicle where a seat belt has failed. Two failures regarding the same part (albeit, one is the left side and the other is the right side) is unacceptable, and strongly suggests there is a defect. We had to wait days for the seat belt part to arrive at the Honda dealer, thus we were forced to drive a vehicle that was not safe. We simply did not allow our children to use the failed seat belts. The problem is that the retractor somehow gets stuck, and the seat belt is completely inoperative. Again, 2 failures of the same part is more than a coincidence. Are the seat belts safe in this vehicle? what happens when/if there's a crash. The Honda dealers claim there they have not noticed a problem with the seatbelts, but I find that hard to believe. Sounds like a coverup.
Left sliding door not locking, unlocking, or opening properly. Dealer tried to fix twice now and still broken. Door locks and unlocks itself while in motion. It pops, clicks, and buzzes at random. Right sliding door opens while in motion. Dealer tried to fix once and still broken. A/C makes tremendous "thunking" noise-clutch engaging improperly. Dealer tried to fix twice-told me"could not duplicate" still broken. Left & right front windows both had bad parts. Left still waiting on parts to be put in. Seatbelt in middle, left rear locked so tightly while van in motion that I was trapped. It would not release even while van was not braking, turning, etc. Doors are main safety concern and dealer not able to correct problems and zone office #6 unwilling to return my phone calls regarding this important matter.
- Germantown, MD, USA
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- Redding, CA, USA