I own a pre-owned 1999 Odyssey ex. We have recently had several things go out on it. It currently has no dash lights and the drivers?? side sliding door will not open or close. I had the electrical portion of the ignition switch replaced on 3/28/2007 because of a recall. After this was done, the dash lights quit working, which leads me to believe the two are related. Maybe inadvertently a wire to the dash lights was loosened when replacing the electrical portion of the ignition switch. When I contacted the dealer, I was told I would have to pay for a diagnosis to see if this was the problem. I was told the instrument lighting panel had been replaced before I owned the vehicle. It appears that either the wiring was loosened in the process of repairing the ignition switch or the recalled instrument light panel has gone out again. I believe the dealer should be able to diagnosis this without charging me, because of the situation. The two times I have called the customer service 800 number, the persons who have helped me have been very rude and unaccommodating. I am very surprised at the poor level of customer service I have received from the dealer and the 800-customer service line. I associate Honda with quality and superiority in all aspects of their business, but I cannot say that anymore. I would automatically buy a Honda as a new vehicle when I would need one, but since this experience, I would definitely consider other carmakers. In reference to the sliding door latch assembly recall, my Odyssey does not fall under the VIN #, but it does fall under the year, 1999. I think it is highly likely my 1999 Odyssey has the same problem as the other 1999 Odyssey that do have qualifying VIN's for the sliding door latch assembly problem. I am very disappointed in the whole process of the handling of my vehicles issues.

- Webster Groves, MO, USA