The contact owns a 2018 Honda HR-V. The contact stated that while driving at 60 MPH, several unknown warning lights illuminated, and the vehicle inadvertently decelerated to 20 MPH. The vehicle was taken to the dealer, where it was diagnosed that the transmission needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure, and a case was opened; however, no further assistance was provided. The failure mileage was approximately 95,861.

- Springfield, MA, USA

1. The dealership assembled a new engine and pulse control module. 2. 1st issue was the car wasn-??t in safe condition to drive due to knocking noise. 2nd issue is that the pedal wasn-??t working properly as had to pull over to the shoulder and then the car wouldn-??t leave from a parked state, brake light was on, and engine overheating. 3rd issue got car back with a smoke/cigarette/burn odor and jittering / stuttering when put in a stopped state transitioning to a moving state. 3. Yes, Bill Page Honda in Falls Church. 4. Yes 5. No warning prior to failure 07/28/22: car experienced loud knocking noise upon being turned on and got it towed to dealership on 07/29/22. Dealership got a new engine for the 1st issue and I picked up the car in September 2022 but upon driving it for the first time since the 1st issue, experienced pedal not functioning to accelerate and engine overheating causing me to get car towed back to dealership on 09/20/22. 10/02/22 picked up the car from the dealership and I noticed a burn / smoke odor left on the car. Let me be clear that neither I nor anyone who has stepped foot in my vehicle smokes so this was quire alarming. Also, while driving it I noticed my car started to jerk / stutter / hesitate whenever it was in a non-moving position transitioning to a moving position. 10/10/22 I returned my car back to the dealership due to the 3rd issue regarding the odor and jittering / stuttering issue. 11/30/22 picked up the car as the dealership informed me the car was ready with the issues resolved, however upon getting the car back and driving it back home I experienced the same issues and they didn-??t resolve the odor problem. Even after the fact of bringing it to the dealership for the past 4 months, more issues keep surfacing making it more and more dangerous to handle my vehicle and I-??m not trustworthy of it nor my dealership that-??s been attempting to resolve issues under my active car warranty.

- Annandale, VA, USA

Driving at highway speed, the car lost power and would not drive over 40 mph. I brought it to the dealer and was told the transmission had metal shaving in the fluid and the transmission would need to be replaced.

- Rye Brook, NY, USA

VIN: [xxx] year: 2018 make: Honda model: Hr-V while driving through town at around 35 mph, the car started doing a pulsating sensation. As we got up to highway speed and driving from (08/08/2020), boise, Idaho to bellevue Washington the "orange light" came on and started flashing and lost all power. Pulled over "safely" on the side off the road to let the engine cool down for about 1 hour. There was no light that came on indicating that the engine was overheating. (08/10/2020) Honda of kirkland has had the hrv for 1 week now, and they say that they cannot find anything wrong with the car "no codes". we asked the "service advisor that works for Honda of kirkland" if it is safe and okay to drive the car, he told us it is safe and okay to drive the hrv. We picked up the car, and again we fill the same pulsation/hesitation issue as before. They stated that they could not find any codes, even though the check engine light was flashing when this happened. They also stated that the transmission fluid was dark in color, and to only change the transmission fluid only when the cars computer maintenance indicator says to. (note the maintenance indicator never came on indicating to service the transmission, based off the code that would come on the dash). Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Bellevue, WA, USA

The cv transmission on my 2018 Hr-V exhibits an oscillatory increasing and decreasing speed behavior at around 2500 engine RPM when under minimal load, I.e.; going up a small hill. This is prominent on the highway when going up a very slight grade under steady state throttle, but also noticeable at low speed, like 15 mph, when going up a little bit steeper hill, like my driveway. I had complained repeatedly to Honda dealers and the factory about this, but the techs were just driving the vehicle around the neighborhood and didn't notice the issue because they weren't in the regime where it happens. This will cause excessive wear in the transmission components due to the sliding of the connecting chain across the variable diameter drums it rides on, eventually leading to premature transmission failure which can easily be a major safety issue from multiple considerations. The case number that american Honda generated for this transmission "hunting" issue was 09398275 reported to Honda on 3/5/19 (I used that date below because the condition has been constant with no specific failure point)

- Bethel, CT, USA

At around 55K miles I was on the highway when my car bucked twice and then switched into neutral, I pulled over and turned the car off then on again and all the lights on the dash stayed on but I could switch gears, I called Honda they told me to bring it in and they said it was something to do with the parking brake sensor and pulley system, they replaced it and sent me on my way. Now 4 months later at around 65K miles I'm driving on the highway again and my car just starts revving like crazy and switches into neutral. I pull off the highway again, turn the car off and turn it back on and all the lights stay lit up again. I call Honda and they say to bring it in again. This time they tell me metal shavings got into the transmission (due to the same parts that were just replaced) but that I am now not under warranty and will have to pay 40% of the cost to replace the transmission on my car that is just over 2 yrs old. I looked it up and this is such a common issue that they have even changed the transmissions in the newer models and when they replace my transmission they will be putting the newer version in. But they still don't want to recognize that it is an issue with the car itself and want me to pay for the repairs.

- Norwich, CT, USA