8.0

pretty bad
Typical Repair Cost:
No data
Average Mileage:
40,000 miles
Total Complaints:
1 complaints

Most Common Solutions:

  1. replace evaporator coil (1 reports)
2017 Honda HR-V AC / heater problems

AC / heater problem

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2017 Honda HR-V Owner Comments

problem #1

Mar 112019

HR-V

  • Automatic transmission
  • 40,000 miles

A D V E R T I S E M E N T S

I hadn't used or needed air conditioning since Nov. 2018 (winter). When I attempted to use the air conditioning in my 2017 Honda HRV around mid-March of this year (2019), it didn't work at all. I've since been given the run-around by corporate Honda, who refuses any monetary assistance since I'm 5,000 miles outside of the warranty. What I tried to propose to customer service as a gray area or mitigating circumstance is that I'd logged 7,448 miles (just from commuting to work) since last needing/using the air conditioning in my vehicle. As such, it's possible that the hole/leak in my evaporator coil happened while still under warranty--but I would have had no way of knowing about the defect. My local dealership has confirmed that the hole isn't the result of anything external or anything I did, as the damaged part is located inside the dash. My vehicle is currently in the dealership's service center, so I won't know until next week what I'll have to pay out of pocket to have this fixed. Not only am I concerned about the way I was treated by Region Manager Teri (of American Honda Motor Company's customer service department), but I'm also concerned that other HRV owners will begin seeing this issue in their still-new investments.

- Holly G., Judsonia, US

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