This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On 2/12/20, was accelerating to get onto highway when my car jerked and started losing speed. All kinds of lights started flashing on the dash. I was not in a safe place to pull over so I drove it until I could pull over safely. I could only go 40 mph and the car was jerking. It was pouring down rain when this happened and it was extremely dangerous and scary. Once I pulled over, turned the car off and back on. Dash lights were still all flashing. I ended up getting back on the highway and driving to a shopping area close by. Had to have aaa tow car to my house (45 minutes) and then the following morning, 11/13, have the dealership tow from my house to the them (another 45 minutes). Dealership told me my transmission was full of metal shavings, which was due to the transmission coming apart from the inside. I bought this car new in March 2016 and only have 101K miles on it, it is no longer covered under the service contract (75K). Was told it would cost $6,340 to fix. Called Honda customer service (800-999-5901) on 2/13 at 3:56 pm to complain and told them they needed to fix my transmission as this was manufacturing defect. Had the worst customer person ever! (misha) she stated she didn't know what I was asking Honda to do for me and then implied it was my fault noting she "took" into consideration maintenance done on car, if transmission fluid had been changed, mileage and no recalls on the car. All of this was based without even calling the service manager at the dealership. Informed her I had all the maintenance required, including 2 transmission fluid changes at Honda's recommended mileage. After arguing with her for almost 35 minutes I told her to give me a case number. A supervisor is "suppose" to reach out to me within 24 hours. Hopefully Honda will do the right thing. My family has owned 14 Honda's and never had any issues with them.
2016 hrv on the third transmission - first one failed in late Nov 2018 at 108K miles, second one failed in April 2019 after only 11K miles. Both times it failed while driving on the interstate - very dangerous. Details: All dashboard lights came on suddenly and the hrv went into limp mode (wouldn't go above 35-40mph) and finally went into total transmission failure. I have photos and video of the dashboard lights from the second failure. The first time, in November 2018, I was driving through the mountains on the interstate with my cruise control on. The hrv was traveling up a large hill and trying to maintain a steady speed. That's when the transmission failed. The engine revved really hard (I assume because the transmission stopped working properly with the cruise control still on, so I tapped the break to release the cc) and then it would barely accelerate, so I pulled over, turned on my hazards, and coasted down the mountain trying to gain speed because I was only able to go 35 mph. After a few minutes, I gave up realizing I could not drive like that as it was a danger to both myself and other drivers. Called a tow truck. I was able to drive it both onto and off of the tow truck. The next day when I tried to drive it to my mechanic, the hrv got to the stop sign at the end of my street and would go no further. Had it towed - again. The second failure began on the interstate as well. The dashboard lit up like before. I immediately went to an advance auto at a nearby exit and they pulled the code - it was for the transmission solenoid. It seemed to be driving fine but the dashboard lights were all blinking, so I took the hrv to my mechanic. They confirmed it was a solenoid that was not working properly, but had not "failed entirely", so that is why it kept on driving. Honda knows all about my transmission problems. They have it documented.
Cvt fill plug popped out on its own; waxy smell in vehicle starting in November, 2019 post roadtrip from los angeles to Arizona. Honda dealership claims this was neglect on behalf of oil change in June, 2019. Online forums (https://www.civicforums.com/forums/321-transmission/372757-cvt-fill-plug.html) and Honda service employee states this is a reoccurring issue with hrvs and civics; oil change company also confirms this anecdotal information.
Belt in cvt transmission broke at 80,000 miles, requiring complete replacement of transmission. Vehicle was driving down interstate when it occurred, and began jerking left and right.
- New Haven, CT, USA
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While driving the vehicle began to rev and acted as if it was no in gear, no power, it began to slow and when I stopped it would not change into any gear except park. The vehicle has 85,112 miles
I was driving my 2016 Honda hrv and started to lose power. Warning lights for brake system and engine, along with other lights came on. I was able to safely pull over. I was able to turn off and turn car on and warning lights on dashboard were still on, however I was not able to engage the car in either drive or reverse position. When tow truck driver arrived, he was able to engage car to drive. Honda dealership ran diagnostic test and speed sensor came out, but it was ruled out. Only thing wrong, was a loose battery cable on positive side. Car is running fine. However two weeks later, I am 150 miles from home and just got off freeway, when my car loses all power. I immediately had to pull over and luckily car behind me was able to stop in time and did not rear end me. There were no warning lights on the dashboard. I am able to turn car off and on. However will not engaged in drive or reverse position. I had it towed to Honda dealership (again). I was told transmission is completely out and its due to metal shavings in my transmission oil. I only have 101K miles in my car however it is not longer covered under the manufacturer powertrain warranty, so it will cost me $6,500 to repair. I have read other reports on hrv forums from drivers who own 2016-2017 Honda hrv who have had the same exact symptoms and problems with transmission.
It first started out by what I thought was just a issue with me having three new tires bc it would drive as if it was scrubbing. One day I was on my way back from a hair appointment and came to a complete stop and the car went from being in drive to neutral and flashing with the brake light so from that moment on I pulled the car over and put it in park and turned it off and hit the electrical park brake to make sure that was not the issue. Crunk back up and was on my way. So today 11/30 which is a week later I was at the red light stopped and once the light turned green I released my foot off the break and gently pressed the gas and the car acted as if it didn't want to go. So after still lightly hitting the gas praying it would move enough to get out of the road for me to park it in front of a store; I made it directly off the highway into the store parking lot. Once I got it there I put the car in park turned it off and back on. I then ried to put it in drive and reverse and it wouldn't move. Assuming it could have been a transmission problem but none of the lights on the dahs came on. Another issue that has been occuring a year after I purchased the car new, the monitor shuts off and on in the car and goes back to the original Honda link screen every time it restarts.
2016 Honda hrv with 70,900 miles suddenly lost power at 55mph on highway. Accelerator wouldn't work. Driver was able to control vehicle to shoulder and stop.
Vehicle was in driving motion at 50mph then started to slowly decelerate while on drive. Accelerator was increased but the engine was still wiring down. All indicators lights appeared on the dash board. Brakes seemed to lock and could not come to a complete stop until the car finally stopped from it slowly wiring down. Car stopped moving while on drive and would not budge. The speed indicator kept moving from 0 to 120 yet the car was not moving. Took it to a mechanic to run a diagnostic and it appears to be an internal transmission problem, everything else looks good yet the transmission is having issues. The car has always been kept up to date. The vehicle has about 75,000 miles.
The contact owns a 2016 Honda Hr-V. while driving approximately 65 mph, the speed suddenly decelerated to 35 mph. During the failure, several warning indicators illuminated, including the check engine indicator. The vehicle was taken to ed morse Honda (3790 w. blue heron blvd, riviera beach, fl) to be diagnosed, but the cause of the failure could not be determined. After retrieving the vehicle, the failure recurred. The vehicle was towed back to the dealer where it was diagnosed that the transmission sensor failed and dislodged from the transmission. The vehicle was not repaired. The manufacturer was not notified. The VIN was not available. The failure mileage was 70,000.
I bought the car brand new in April of 2016, it has 70K miles on it, and I've never had an issue with it. Last week I was going about 40-50 mph and my dash said the gear was in neutral, and all the warning lights came on. Took it to a few places and it was determined that the transmission was totally shot.
The car has just passed the 80 000 miles mark, as I use the car to travel between portland and san francisco. I missed 60 000 miles service and instead had it done at the 80 000 miles mark. Two weeks after the service the transmission has fallen apart.
While driving 80 mph with the cruise set I noticed the vehicle start to heavily accelerate. I immediately turned the cruise off and applied the brake. The brake did no stop the car from accelerating. I managed to slow down enough to shut the vehicle off. All dash board lights came on. I started the car up again and it started jerking as if the brake and gas were being pressed at the same time. The car was towed via Honda care.
The seats and seating position in the Hr-V are very dangerous. The seat is so uncomfortable and due to this, I am sitting so close to the awkwardly placed steering wheel that in the event of an accident, the airbag would probably not protect me. The cvt in the Hr-V is so unrefined that when I lift off the gas pedal a little, not all the way, at speeds under 40mph, the car engine brakes so severely that I have to use my left foot to put on my brake lights immediately. I was warned by a fellow commuter that I'm at risk for being rear ended. I've driven for 45+ years and never had a vehicle so burdensome and difficult to control. Total loss of money on my part. Honda seems like they don't care about the buyer. They make sure to only allow 5 minute test drives. I didn't notice these problems until about 10 days after purchasing the vehicle.
Automobile stalled without warning at low speeds, this lead to near collision at intersection as the car became disabled in the middle of the road, car required multiple restarts to safely get it into a automobile service station; Honda road side assistance dispatched a tow truck and vehicle was taken to local Honda dealership where after inspection I was advised that the vehicle required a new throttle body
A D V E R T I S E M E N T S
- Warwick, RI, USA