This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2019 Honda Clarity Plug-In Hybrid. The contact stated that while driving at various speeds and merging into a lane, the Lane Keep Assist engaged, and the vehicle shuddered significantly and veered towards the opposite direction. Additionally, the steering wheel was significantly resistant. The contact stated that the failure mainly occurred when slowly merging into another lane. The contact stated that she would need to quickly merge to prevent the failure from occurring. The message -??Lane Keep Assist-?? was displayed. Additionally, the contact stated that the automatic emergency braking (AEB) warning light would illuminate while driving, though there were no other vehicles or objects nearby. The contact stated that the seat belt being latched sound was not audible and the seat belt would unintendedly unlatch occasionally. The vehicle was taken to the dealer, where it was diagnosed that no issues were found. The dealer informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 20V326000 (Seat Belts) as the VIN was not included. The manufacturer was notified of the failure, but no assistance was provided. The vehicle was not repaired. The failure mileage was approximately 21,000.
On 09/29/20 at approx. 1710 hrs. Went to my vehicle, which was parked in my driveway. I was taking my ten year old son to the park. When he entered the vehicle (rear driver side) and tried to put on his seat belt, he stated, "dad, my seat belt broke." I went to check the seat belt and noticed that the seat belt was completely torn off. I then told my son to go to the opposite side of the seat (the passenger rear) and use that seat belt. He then exclaimed, "this one is torn also!" I checked on that seat belt as well and noticed that seat belt was frayed and torn, but was still attached by a small section. I told my son to use the middle seat. As I inspected the seat belt to the middle seat, I noticed that the seat belt showed signs of fraying on both sides of the belt. I contacted the dealership where I purchased the vehicle and I was told that because of the safety issue, that they would contact Honda corporate in order to have an investigation done and that they could not continue with any repairs until Honda corporate authorized the repairs.
- La Habra, CA, USA
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- Harbor City, CA, USA