The contact owns a 2012 Honda Civic Hybrid. The contact stated while driving 50 MPH on the highway, the suspension lowered inadvertently, causing her to lose control of the vehicle, and the vehicle stopped. The vehicle was towed to the residence where it was diagnosed by an independent mechanic. The independent mechanic diagnosed that the front driver's side axle had detached and needed to be replaced. The vehicle was repaired; however, the failure reoccurred on the front passenger's side axle five months later. The vehicle was towed to the independent mechanic on three different occasions where the front passenger's side axle was replaced three times. However, the failure persisted. The contact received notification of NHTSA Campaign Number: 20V770000 (Power Train) however, the dealer informed the contact that the vehicle could not be repaired under the recall as the front axles were not the original parts. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 130,000. Parts distribution disconnect.

- River Grove, IL, USA