On Friday, November 13, 2009 I set out to take care of my 'chores' for the day, and soon found myself limping to the dealership since my car would not change gears! It revved high in RPMs, but would not go above 10-15 MPH or change gears. I was terrified and used my hazard lights all the way to the dealership, luckily a short distance.
When I finally got my car back the next day, I was told by my service manager that the "vehicle ECU software needed to be updated". What the hell does that mean?
NOTHING had changed on my car, so WHY would the freaking SOFTWARE need to be UPDATED? Or, rather, why should I PAY to have the software updated if nothing has changed on my car??
Nov. 25, 2009, I wrote a letter of complaint to Honda Motors, Torrance, CA. "Wayne" of Honda Motors customer service called me back the following week, only to tell me that the problem was my financial responsibility, that the problem does not happen with all Honda Hybrids, and that there was NO PERMANENT FIX, and no way to prevent it happening again, and yes, it certainly could happen again at a moment's notice.
I was very disatisfied with the answer and plan (as soon as I get a job!) to trade this car in, as now I don't trust it or the manufacturer. I thought it was a very shady explanation and that I needed to reach out to other Honda Hybrid owners to see if they have a) had this same problem, and b) if they have found any way to prevent it from happening again, as I was very frightened (I'm OLD). Also, just to let other H.Hybrid owners know that this could be an issue for them.
Transmission will not shift in gear after a red light. Towed to the dealership and was told it is the torque converter. will cost $1500 to fix. No diagnostic, no symptoms whatsoever. What would happened if I was travelling 70mph on the freeway when this happens?
A D V E R T I S E M E N T S
On Friday, November 13, 2009 I set out to take care of my 'chores' for the day, and soon found myself limping to the dealership since my car would not change gears! It revved high in RPMs, but would not go above 10-15 MPH or change gears. I was terrified and used my hazard lights all the way to the dealership, luckily a short distance.
When I finally got my car back the next day, I was told by my service manager that the "vehicle ECU software needed to be updated". What the hell does that mean?
NOTHING had changed on my car, so WHY would the freaking SOFTWARE need to be UPDATED? Or, rather, why should I PAY to have the software updated if nothing has changed on my car??
Nov. 25, 2009, I wrote a letter of complaint to Honda Motors, Torrance, CA. "Wayne" of Honda Motors customer service called me back the following week, only to tell me that the problem was my financial responsibility, that the problem does not happen with all Honda Hybrids, and that there was NO PERMANENT FIX, and no way to prevent it happening again, and yes, it certainly could happen again at a moment's notice.
I was very disatisfied with the answer and plan (as soon as I get a job!) to trade this car in, as now I don't trust it or the manufacturer. I thought it was a very shady explanation and that I needed to reach out to other Honda Hybrid owners to see if they have a) had this same problem, and b) if they have found any way to prevent it from happening again, as I was very frightened (I'm OLD). Also, just to let other H.Hybrid owners know that this could be an issue for them.
Thanks
- lalaver, Woodland Hills, CA, US