Under normal acceleration while making a left turn from a parking lot, the engine would not accelerate. The dash engine light began to flash and the car slowed down dramatically with the gas pedal depressed. The car would idle but would not go over 10 mph. The vehicle was returned to the parking lot after turning while the engine light continued to flash. Honda Roadside Assistance was called and a tow truck was scheduled for dealer transport. The dealer was notified of the vehicle problems and blinking dash engine light. The dealer staff scheduled the service for two weeks from the date of the tow! Honda Customer Service was called and a complaint filed due to the long delay of scheduled service to a vehicle under the original 3/36 warranty. Honda told me directly that this was "an emergency repair situation." A case manager was supposed to be assigned but never was.
The dealer kept giving me the run around so I arranged for another tow at my expense to a different dealer 7.1 miles away. The original dealer then mysteriously began to look at my car! ? The car started and ran fine the service adviser informed. Then he asked me if I wanted them to continue to try to diagnose the problem. ? I of course said yes. He then asked me how many miles he should put on the car in order to try to duplicate the problem? My response was... fix the car!
After a week with no results I picked up the car and was informed by the repair order that two cylinders had misfired and that there was water above the spark plugs inside the channel just below the coil packs! It made sense to me that any type of water above a spark plug could cause a misfire. The dealer was lacking in their communication so I did not talk to them any further and I will never return there, ever! I have been getting appraisals to sell the car but I am in no hurry since the car still has the original warranty. I have decided that the car will never be sold back to any Honda dealer. I am considering Carvana because they offered me $2,000 more than two separate Honda dealers.
Update from Oct 7, 2021: The issue never happened again and I need a car with four wheel drive so I'm selling this one to Carvana.
Update from Oct 9, 2021: After selling my car to Vroom of Houston TX under contract, they never completed the pickup of the vehicle or transaction. Beware of this company! I then got a new offer from Carvana for $3,240 more than two Honda dealerships appraisals. Total current offer is $23,240 which is more than I paid for the car. Crazy times!
Now I'm trying to get my Title back from Vroom so I can sell my car to Carvana. I have no idea why this car had this issue in the first place but I can say that this car has been 100% garage kept, engine never washed or driven in winter and there should be no reason for water above any spark plug. I'm not happy with Honda at all.
A D V E R T I S E M E N T S
click to see larger images
Under normal acceleration while making a left turn from a parking lot, the engine would not accelerate. The dash engine light began to flash and the car slowed down dramatically with the gas pedal depressed. The car would idle but would not go over 10 mph. The vehicle was returned to the parking lot after turning while the engine light continued to flash. Honda Roadside Assistance was called and a tow truck was scheduled for dealer transport. The dealer was notified of the vehicle problems and blinking dash engine light. The dealer staff scheduled the service for two weeks from the date of the tow! Honda Customer Service was called and a complaint filed due to the long delay of scheduled service to a vehicle under the original 3/36 warranty. Honda told me directly that this was "an emergency repair situation." A case manager was supposed to be assigned but never was.
The dealer kept giving me the run around so I arranged for another tow at my expense to a different dealer 7.1 miles away. The original dealer then mysteriously began to look at my car! ? The car started and ran fine the service adviser informed. Then he asked me if I wanted them to continue to try to diagnose the problem. ? I of course said yes. He then asked me how many miles he should put on the car in order to try to duplicate the problem? My response was... fix the car!
After a week with no results I picked up the car and was informed by the repair order that two cylinders had misfired and that there was water above the spark plugs inside the channel just below the coil packs! It made sense to me that any type of water above a spark plug could cause a misfire. The dealer was lacking in their communication so I did not talk to them any further and I will never return there, ever! I have been getting appraisals to sell the car but I am in no hurry since the car still has the original warranty. I have decided that the car will never be sold back to any Honda dealer. I am considering Carvana because they offered me $2,000 more than two separate Honda dealers.
Update from Oct 7, 2021: The issue never happened again and I need a car with four wheel drive so I'm selling this one to Carvana.
Update from Oct 9, 2021: After selling my car to Vroom of Houston TX under contract, they never completed the pickup of the vehicle or transaction. Beware of this company! I then got a new offer from Carvana for $3,240 more than two Honda dealerships appraisals. Total current offer is $23,240 which is more than I paid for the car. Crazy times!
Now I'm trying to get my Title back from Vroom so I can sell my car to Carvana. I have no idea why this car had this issue in the first place but I can say that this car has been 100% garage kept, engine never washed or driven in winter and there should be no reason for water above any spark plug. I'm not happy with Honda at all.
- Laura M., Howell, US