This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I got a recall notice in Nov,2024 for my 2023 Honda civic, I called the Honda dealer to make an appointment to get my car fixed, The gentleman told me I can't make my appt now he told me I gotta wait because he doesn't have what they need to fix it, he also said I would get another notification about my car's recall..Here it is Jan,2024 still nothing.The parts that got recalled on my car is nothing to sit around and wait, It's dangerous to take a chance on me driving and my EPS does what the recall said can happen.How long does a dealer have to fix a customer's recall its been months and 1 wk.
I am writing to report a critical safety concern regarding the recall of the steering system on my 2023 Honda Civic Sport Hatchback. Honda has informed me that the repair will not be available until July 6, 2025-?"an unacceptably long delay for such a dangerous issue. This delay forces me to choose between risking a potential steering failure while driving or being without reliable transportation for months, despite this being a new vehicle. I request that the NHTSA take immediate action to: Require Honda to expedite repairs. Ensure they provide temporary solutions like loaner vehicles or rental reimbursements. This issue poses a serious safety risk to drivers, passengers, and others on the road. I urge you to investigate and hold Honda accountable for addressing it promptly. Thank you for your attention.
The contact owns a 2023 Honda Civic. The contact received notification of NHTSA Campaign Number: 24V744000 (Steering); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving approximately 60 - 65 MPH, the steering wheel seized. The following days later while driving at various speeds, the steering wheel started pulling to the left and right and then seized. The contact manipulated the steering wheel with more force than normal and was able to properly steer the vehicle. The dealer was contacted and informed the contact that it might be several months before parts became available. The manufacturer was not made aware of the failure. The failure mileage was 20,000. Parts distribution disconnect.
no honda dealership in vicinity of my location has the part on order. I do not feel safe driving this car let alone i am unable to trade the car in due to it still having a active recall.
- Mcchord Afb, WA, USA
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The contact owns a 2023 Honda Civic. The contact received notification of NHTSA Campaign Number: 24V744000 (Steering); however, the part to do the recall repair was not yet available. The contact stated that the dealer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were available. The contact was advised to contact the general manager at the dealer for further assistance. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2023 Honda Civic. The contact received notification of NHTSA Campaign Number: 24V744000 (Steering); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Honda reported a safety recall on this vehicle. Our situation is that the vehicle has been in our garage (in Texas) waiting for my grandson (who was on deployment) to return home and has not been driven. I called the local dealership only to be told that Parts are not available, I proceeded to call Honda and was told the parts were limited (so therefore there are parts available) for those that have experienced a problem. With the recall issue and the Safety Risk involved, I believe that Honda should make diagnostics available to the owners of this model. The issue is a manufacturing problem occurring in production, and it is not a window motor issue or a door/hatch back door problem, this is mechanical and as stated on your website, this has a POTENTIAL INCREASE IN THE RISK OF A CRASH OR INJURY. My grandson will be driving back from Texas to Yuma Arizona (1341 miles/19-hour drive) through a lot of baron highway. I am fearing that something could happen on his journey and could have been avoided if the vehicle was allowed to be diagnosed. I have contacted Honda and Dealership with not empathy from either one. I wish to file this complaint as a precaution if anything were to happen.
I have been having problems with my steering wheel. I took my car in September 14th for steering problem. The associate said it-??s the alignment without checking the car I asked to first assess my car before assuming the issue. He called me saying it would be $180, I said I would go elsewhere and he asked if I was going somewhere else and how much were they charging I said $80 and he said he would do it for that price. I get it done and I-??m still experiencing the same issue. I was told to wait a little to see if the issue would go away and a month passes and I still am experiencing the same issue. My car is pulling, sticking and hard to turn the wheel when driving. I take it back in October and he mentions it-??s a recall. I said well I am experiencing the same issue as I would when I first brought it in and he said well you needed an alignment. I have had this vehicle for only ONE year and was told I did not need an alignment done. I have not been able to drive my car for over a month. I was driving on the freeway and my wheel locked and I almost got into a car accident. This is a safety hazard that has caused me to be without a car. I have been going back and forth with Honda of America and the finance team because I have been paying for a car for 2 months that has not been drivable.
Dear Honda Customer Support Team, I want to address an urgent safety concern with my 2023 Honda Civic, which has been affected by the recent recall (NHTSA Recall Number: 24V-744, MFR Campaign ID: SJS) issued on October 3, 2024, for 2022-2025 This recall addresses a defect in the steering gearbox worm wheel, which can swell during use, resulting in a reduced grease film thickness between the worm wheel and worm gear. Additionally, the worm gear spring preload was set too high, increasing friction and causing the steering to become resistant. This defect can create dangerous driving conditions, significantly raising the risk of a crash or injury. On multiple occasions, I have experienced instances where the steering has become unresponsive, effectively -??locking up-?? while driving. These occurrences have been extremely distressing, impacting my confidence in the vehicle's safety and contributing to substantial mental distress. Additionally, I have noticed recurring issues with the Electronic Power Steering (EPS) system, such as electrical malfunctions that cause the car to stall unexpectedly, activate the automatic stop feature, and produce erratic sensor behavior. I have reported these concerns to my dedicated dealership, but unfortunately, the issues remain unresolved. On November 2, 2024, I brought my vehicle to White Plains Honda at 61 Bank Street, White Plains, New York 10606, after scheduling my appointment two weeks in advance. However, I was informed that the replacement part required to resolve the steering gearbox defect is on backorder with no confirmed availability date. Considering the safety risks associated with driving my vehicle in its current state, I am deeply concerned about the indefinite delay in repairs. Given the critical nature of these safety concerns, I am formally requesting an immediate replacement vehicle to ensure my safety and that of my passengers.
The steering wheel start shaking, delayed, hard to steer because it was stiff. I had gotten into a collision on the freeway due to not being able to control the steering wheel. There no other vehicle involved in the accident. On October 5th 2024, the recall was issued but I didn-??t receive any warnings till I went online to do research. Honda did not reach out in an orderly fashion. The police and my insurance company were both there to aid the situation. There was no warning lamps at all. My vehicle is currently at LIA Honda located in Albany, NY. It has been 2 weeks since I called to file case with Honda-??s Headquarters and still have not been assisted.
Incident: Recall Non-Performance. NHTSA Recall Number 24V-744 MFR CAMPAIGN ID: SJS CAMPAIGN DESCRIPTION: 2022-25 Civic EPS Grbx Greasing Saf Rec RECALL DATE: 10/03/2024 For this Vehicle VIN, [XXX] states: "If you conducted your search by VIN (which it was) please take immediate action to have your vehicle repaired, as your safety may be at risk." On October 13, 2024 I made an appropriate Service appointment with the selling dealer for October 22, 2024 @ 8am. Dealer Service appointment website indicates (as of 10/13/2024) 1active recall "Your Vehicle Has an Active Recall" (in RED)." 2022-25 EPS GRBX Greasing Saf Rec Recall Code 24-119:6jP00 They have all my contact info. On October 22, 2024 8am I arrived at the Dealer Service dept and attempted to Check In for the recall. At that time Dealer Service turned me away and instructed me to leave the facility with the vehicle. No recall was performed. Dealer Service offered no rescheduling. I have taken immediate and appropriate action to have the vehicle repaired. If Honda does not wish to perform the NHTSA/Honda Recall please instruct Honda to "Buy Back" the vehicle since Honda has, by dishonoring its own Recall, taken responsibility. Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
I was driving at highway speeds and my steering wheel started to "stick". It also started "sticking" when turning slightly. In order to stop the steering from sticking I had to make drastic steering adjustments. This puts not only myself but others at risk because it lessens the control I have of the vehicle. As this issue started happening more and more I took the vehicle to the dealership multiple times in order to find out and fix what the problem was. The dealership would never drive the car long enough to replicate the issue as it usually begins after driving for about 30 - 45 minutes.
2023 Honda Civic Hatchback Sport Steering is 'sticky, ' making it difficult to make minor adjustments while driving. Each time any move is made with the steering wheel, it is like it has to 'break free' from being stuck. This happens almost all the time over 40-45 mph, regardless of the driving mode. The issue is getting worse the more I drive. Honda sites show no open recalls for my specific car. This 'Sticky Steering' issue is purportedly attributed to possible defects in STEERING GEAR BOX, WORM GEAR, WORM WHEEL, WORM WHEEL TEETH components. I will be addressing this safety issue with a local Honda dealer.
Power steering rack replacements still defective causing safety concerns while driving.. Have to fight electronic steering, at high speeds steering wheel becomes more difficult to control.
The steering wheel got stuck several times and there was a noise when turning. It was extremely dangerous and needed to be recalled for repair urgently.
Steering wheel gets "stuck" between 11 and 12 o'clock position and requires additional effort to free steering wheel from "stuck" position. This occurs after driving for several minutes and at moderate or highway speeds.
I purchased the 2023 Honda Civic Sport as a certified pre-owned vehicle from Key Honda in Rutland, VT. Shortly after purchasing the vehicle I began noticing what I would classify as sticky steering when driving down roads above 35mph or so AND when the ambient air temperature was 40 degrees fahrenheit or colder. The steering requires more effort from the driver to break it free from the stuck position, and it occurs after traveling straight for a period of time. This is definitely a safety risk as overcorrection could cause an accident or could cause the vehicle to leave the roadway. I have brought the vehicle to Key Honda in Rutland VT for diagnostics and they informed me some newer Honda Civic vehicles do have defective power steering boxes or defective steering racks, but according to Honda my vehicle is not considered to be one of the vehicles with the known defective steering components. I respectfully disagree and urge you to press Honda to expand the list of Honda vehicles that are included in this recall bulletin. Thank you.
A D V E R T I S E M E N T S
- Stratford, CT, USA