The contact owned a 2020 Honda Civic. The contact stated while driving approximately 65 MPH, the vehicle was on cruise control, and the vehicle slowed down as if the contact had depressed the brake pedal. The contact stated no warning light was illuminated or warning chime sounded. The contact crashed into a truck and bounced off the side of the truck and the vehicle hit the highway divider at the front end of her vehicle and came to a stop. The contact stated that only one side air bag had been deployed. The contact stated that the police and emergency services arrived but she did not seek medical treatment. The vehicle was towed to an impound lot and later declared a total loss by the contact's insurance provider. The manufacturer had been informed of the failure. The contact had researched online and related the failure to NHTSA Campaign Number: 23V458000 (Service Brakes, Hydraulic). The failure mileage was approximately 25,000.

- Shepherdsville, KY, USA