Multiple misfires and rich fuel codes. Car losses acceleration at high speeds creating safety issue. Faulty fuel injectors. No current recall. Vehicle goes into limp mode.

- Mooresville, NC, USA

I have scheduled and attended several appointments to have my fuel pump replaced as per the recall. The only dealership that is within 20 miles of my home (El Paso Honda 1490 Lee Trevino, 79936) keeps refusing to do the replacement. I have expressed that my engine is losing power when going uphill and when driving on I-10. They refuse because the check engine light isn't on. This recall has been in effect since last year and the dealership keeps blaming Honda stating they cannot order the part unless the check engine light is on.

- El Paso, TX, USA

I have a recall for the fuel pump and the dealership is refusing to do the repair, it-??s been 6 months

- Brockton , MA, USA

I believe the dealer/manufacturer has failed to remedy the fuel pump module improperly molded impeller in a timely manner. On [XXX] and [XXX] I had incidents of my vehicle's engine being prevented from starting. An independent mechanic stated that this was likely related to my vehicle's fuel pump recall. I contacted Honda customer service shortly after the [XXX] incident by telephone and I was told that unless a Honda mechanic diagnosed my issue as definitively related to the fuel pump, there was no recourse to expedite the repair. I was not assured that there would be no diagnostic charge associated with the inspection by a Honda repair person. Following the [XXX] incident, I contacted Nucar Honda in Norwood, MA to attempt to expedite the repair for my vehicle. I was told to bring in the vehicle several days later. The week of April 16 I brought the vehicle in and was told I would need to pay a diagnostic charge if they did not find a fuel pump issue in my vehicle, which is not what the recall specialist had said. I left and following consultation with the recall specialist the next day, I returned with my vehicle in hopes of expediting the recall repair for my vehicle. At that point and following my additional calls on [XXX] and in the following days, I was told that the safety recall repair parts were still not readily available and would likely be ready "at the end of the summer" or "best case scenario at the end of July." As I have contacted Honda and the local dealership since the end of January/beginning of February 2024 for a safety recall repair that is estimated to be available only half a year later, this is outside what is noted by the NHTSA as a reasonable amount of time. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Sharon, MA, USA

I was first informed that there was a recall (23V-858) on my 2018 Honda Civic for a fuel pump module back in December 2023. When no information came from Honda as to when the dangerous problem would be repaired, I was informed by the dealership that the repairs could start as early as April of 2024. It is now the end of May and there still no word on when the Honda dealer will have the parts to repair the defect. It has been 6 months since the recall with no further information nor cooperation from Honda on when this issue will be resolved.

- Mundelein, IL, USA

This is in regards to the open recall on my vehicle. The dealership is not able to perform the repair because they say they do not have enough replacement parts from Honda. They're only accepting customers who are experiencing a problem to do the repairs. This is unacceptable for a recall. I shouldn't have to wait til my car breaks, and potentially crash, in order to get a recall issue repaired. The recall number is NHTSA#: 23V-858 MFR#: MGL / 23V-858

- Queen Creek, AZ, USA

I was first informed that there was a recall on my 2018 Honda Civic for a fuel system problem back in December 2023. When no information came from Honda USA as to when the dangerous problem would be repaired, I was told by the dealership that the repair would be completed at the latest by April. It is now the end of May and there still no word on when the Honda dealer will have the parts to repair the defect. The contact stated Honda finally fixed the 2018 Civic's faulty fuel pump.

- San Luis Obispo, CA, USA

vehicle has stalled or almost stalled several times. Twice almost resulting in what could have been a fatal accident. we received the recall letter a few months ago and have waited for the repair. last week received another letter basically stating the same thing with no timeline or actual schedule at all in sight. have called the dealerships and they have no information (actually wanted me to bring in the car for a "diagnosis" at a cost to me to tell me what we all already know....ridiculous. How do I get this fixed before it turns into something fatal" in the meantime no offer of replacement or rental vehicle is out there. How do we get this expedited" already several months have passed with no solution. Help

- Santa Clara, UT, USA

The contact owns a 2018 Honda Civic. The contact received a recall notice for NHTSA Campaign Number: 23V858000(Fuel System, Gasoline); however, the parts for the recall are not yet unavailable. The dealer nor the manufacturer have yet to be notified about the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had yet to be experience a failure. VIN tool confirms parts not yet available.

- Paso Robles, CA, USA

My vehicle will no longer start and after inspection from a mechanic, it was determined that the fuel pump was the cause. There was no indication of any issue besides not starting. I am now being told by my local dealership that they will not have replacement parts until the fall and they are unable to provide a loaner during this time, leaving me without a vehicle for an unknown amount of time.

- Gainesville, FL, USA

Fuel injectors are failing in my 2018 Honda civic si, causing my short term fuel trim to set at -25 triggering check engine light. This disables multiple functions of the car. And looking for parts a found out that fuel injectors are out of stock.

- Riverside, CA, USA

Contacted Honda Corporate multiple times including the dealer, no remedy to ensure the safety of my vehicle which is at risk of stalling during operation related to national recall of fuel pump indicating the vehicle is unsafe to operate. Case manager from Honda Corporate uninformed, disengaged and rude. No transportation accommodations, no call or follow ups. Dealer not available to provide inspection or repairs. Vehicle is unsafe to operate leaving my family abandoned with no options in a vehicle I am making payments on.

- Torrance, CA, USA

Car has been triggering engine code P0172, P219D, related to fuel mix being too rich in the cylinders. When I went to order fuel injectors for the vehicle to replace, they are backordered with no date or new part number provided.

- Diablo, CA, USA

In regards to NHTSA Recall number 23V-858, Honda campaign KGC, service bulletin 23-103, the notice states the vehicle could "lose drive power, or stall while driving, increasing the risk of a crash or injury." It goes on to state "The replacement parts needed to repair your vehicle are not currently available but are expected to become available in the fall of 2024." Considering the apparent substantial safety risk, how is it acceptable that a repair is delayed by up to 9 months?

- Hillsborough, NJ, USA

Regarding NHTSA Recall Number 23V-858, Honda campaign KGC, Service Bulletin 23-103, the recall notice indicates an increased likelihood of a failed fuel pump while driving, "increasing the risk of a crash or injury". The notice goes on to say "The replacement parts needed to repair your vehicle are not currently available but are expected to be available in the fall of 2024". So, it is possible that this vehicle will remain unrepaired until near the end of 2024, more than 9 months from now. Given the safety concern, how is this acceptable?

- Brooklyn, NY, USA

Dealer canceled twice Morehead Honda did little to fix my problem. They asked me to call parts department daily to check if correct part came in. Poor customer service and terrible communication.

- Chester, NY, USA

Poor acceleration after stop, then twice again car loss power, I almost get into an accident due to this.

- Clifton, NJ, USA

The engine light pops up on the dashboard stating an -??emissions-?? issue. When scanned, it says that the fuel pump is malfunctioning.

- Goodland , IN, USA

I was driving from work, when pressing the gas pedal would not accelerate the vehicle. I was passing over a bridge when the problem occurred. It was in heavy traffic and near a onramp for a busy interstate. I arrived at a stop light before the onramp, and different warning lights on my dash lit up. There were no warning lights on prior to this moment. I tried starting the car again with my hazard lights on, but it would not "turn over". I assumed that either my battery/alternator was having problems or the engine was not receiving fuel to start. Traffic was too heavy for me to get out of my car and thankfully, no one hit me or my car. After trying to jump the car, I had it towed to a small mechanic recommended to me that night. The next morning, I was informed that the codes indicated a problem with the fuel pump and that Honda had a safety recall out. They said to tow it to a certified dealer to get the problem fixed. The Honda dealership received the car that day, after closing, and I called the next morning. I was told that the dealership could not touch my car because the recall was not official. I asked about a loaner car or reimbursement for a rental car and informed that they would get back to me soon with an answer and I should call Honda Customer Care. I was informed that yes the dealership should be able to assess my car and though the recall is not out yet, they could fix it and I would pay out of pocket to be reimbursed when the recall became official. After multiple days and calls, they finally ran the diagnostic codes and confirmed that the fuel pump is affected and that the recall is the culprit, but they could not fix it because it was not official and they did not have the parts. I was finally told last night that they could order parts and fix it by Friday. Customer Care called again today, telling me they do not know how to fix it. No other transportation has been offered and having one vehicle has put a strain on my wife and I.

- Springdale, AR, USA

The contact owns a 2018 Honda Civic Sedan. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.?VIN tool confirms parts not available.

- Columbus, OH, USA