A/C system.- compressor &/or shaft seal leak- As we were driving our BRAND NEW Honda civic to Las Vegas for our daughter-??s wedding on July 12, 2019 in the heat of 115 degrees, the AC stopped working & started blowing hot air, we were forced to continue our 5 hour journey in this unsafe driving condition since it was our daughter-??s wedding. This was at 36,100 miles, just 100 miles out of warranty. The recall had not happened yet & we were unaware other people were experiencing the same issues with this same AC system Honda used. I Took it to my local Honda dealer upon return of the torturous unsafe trip and they wanted $3000 to fix the problem they took no blame for it. I immediately filed a complaint with safecar.gov #11322455. 4 years later, PARTS of the Ac system were recalled & I was sent a letter from American Honda stating show us the invoices you had to pay before the recall happened. I did exactly what they said and they denied all of my expenses. I am in shock. This was not my problem their defected AC system leaked Freon. That was their system that they put into that brand new car that was worthless. They cut corners used a cheaper outside contractor it-??s obvious. I have $552.93, in repairs that American Honda has refused to reimburse me for and I went through the whole process they requested it-??s not right. I should be paid for what I had to pay on that AC system before the recall. It was not my fault it was their fault.

- San Diego, CA, USA

My 2016 Honda Civic started blowing warm air and within 24 hours I took it to my local Honda Dealership and had it inspected. I was told that there were two TRBs which may be related to the A/C system. After dealer inspection I was told that the mechanics noted leaks in both the Condenser and the Compressor shaft seal. The result of the leaks was that the these components would need to be replaced along with the A/C compressor. Unfortunately I was told that the extended warranties on both of these components (10 yr unlimited mileage) would not cover the compressor replacement despite the dealership telling me that the leaks likely caused the A/C Compressor failure. Honda is acutely aware that these types of leaks will cause in AC component failures (Condenser, Compressor and evaporator) because the A/C systems are closed systems and complaints about the A/C system leaks, and their effects, are pervasive on online media forums and the auto community at large. In my case the leaks due to the failure of the condenser and compressor shaft seal resulted in the failure of A/C Compressor. I have had the A/C system inspected by other Honda Certified mechanic shops and all have expressed the causality between the failed components and the compressor catastrophic failure. The fact that Honda has issued "unlimited mileage" extended warranties on these 10th Gen Civic compressor shaft seals and condensers expresses Honda's awareness that these components should not fail in the way they are doing so. Like any mechanical system perfection should not be the goal but when a manufacture is aware of a failure in its product it has the responsibility to make whole those harmed by its failures. Unfortunately customers, like me, who purchased Hondas because the brand's reliability and strong customer service appeal will have to look elsewhere unless Honda chooses to correct this clear and present issue across multiple vehicles in its lineup.

- Decatur, GA, USA

Ac does not work they say it is the compressor. That it is a known problem with this year and the 2017.

- Odessa, MO, USA