The past few weeks I-??ve been taking my vehicle for service to the Honda Dealership located in Daphne, Alabama and I-??ve been complaining about suspension problems and my main concern is my tie rod end and the dealership refuses to repair, then yesterday when I brought it in for service they charged me for a diagnostics without my permission and I asked for the report and won-??t hand it over and today [XXX] they did the diagnostic again and won-??t hand over the report then lied and said it-??s my Mass airflow sensor and there no check engine light on. For the past for weeks I-??ve been wondering why the dealership has been mistreating me and it is because of the Honda manufacture, today I called the Honda manufacturer and ask if I-??m listed as the vehicle owner in their systems because my vehicle is a 2016 and I haven-??t had any open recall associated with my vin in the 4 years I-??ve owned it. The Honda dealership gave me a document for a vin check and I-??m not listed as the owner so perhaps the recalls aren-??t being inserting into the proper file. I called the manufacturer and asked to speak to a supervisor and the representative refused to do so and I have a recorded conversation that I would like to forward to you once an investigation is opened. I also asked if my vehicle is apart of the national recall on the fuel pump and the manufacturer agent said no. Reference number: [XXX] I spoke with Elmer today [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Atmore, AL, USA

The contact owns a 2016 Honda Civic. The contact stated while her husband was driving 60 MPH and turning the steering wheel to the right, the vehicle would drift to the left. The contact stated no warning light was illuminated. The driver was able to continue driving to his destination. The contact took the vehicle to the local dealer, where it was diagnosed and determined that the vehicle needed an alignment. The vehicle was repaired but continued to experience the failure. The contact took the vehicle back to the dealer, but the mechanic was unable to duplicate the failure. The manufacturer had not been informed of the failure. The failure mileage was unknown.

- Everett, WA, USA

Having issues with the brakes, acts like when you brake its seem like wants to keep going, purchase 3 mos ago from dealer, tires making grinding sounds when driving on frreway with speed between 65 and 70 mpr.

- Detroit, MI, USA

The contact owns a 2016 Honda Civic. While driving 30 mph, the steering wheel warning indicators illuminated and the vehicle shook. The vehicle was towed to the dealer (roseburg Honda, 1950 nw mulholland dr, roseburg, or 97470, (541)-672-6227), but a failure was not found. The contact had the vehicle towed to an independent mechanic where it was diagnosed that the cv axle fractured. The vehicle was not repaired. The manufacturer was made aware of the failure and did not assist. The failure mileage was 30,000.

- Roseburg, OR, USA