this is a case where the service department would not change the oil in my 2015 civic si because it only had 2900 miles , but my dipstick said the engine was low on oil and I was concerned that the motor was burning oil. the service people said that I should have an oil consumption test. This test, which has been used by Honda to test oil consumption on some Accords, has a set procedure. The oil is to be changed, the proper amount put in the engine, and the level noted on the dipstick. Makes sense. The service manager , believing that the so called break in oil had to stay in the engine until the "wrench" showed up on the dash, had his people add a quart of Honda 0w20 to reach the full mark on the stick, told me to drive the car 1000 miles, checking in between at 500 miles to see if the level goes down. I asked the service manager why was I performing this test without knowing how much oil was actually in the engine. All I got was the story about how they could not drain the oil because of additives the factory put in for break in. The break in period on this engine is 600 miles, and there is no mysterious additive. I decided that since the service manager told me to get out of their dealership, and never come back, at 3641 miles I changed the oil and filter. When I drained the oil I discovered that the engine was overfilled by about a quart. When I put in the proper amount of 4.4 qts, the dipstick read half way between the full and add marks. Guess the factory forgot to calibrate the stick. There must be a joke in there somewhere!! By being misinformed and not following protocol, they could have damaged my engine by overfilling it. Since I have been told to never come back to their dealership, something I think the owners of that dealership should be made aware of, the dipstick issue will never be known to a lot of unsuspecting car owners, having to endure an oil consumption test. Gotta love it!
A D V E R T I S E M E N T S
this is a case where the service department would not change the oil in my 2015 civic si because it only had 2900 miles , but my dipstick said the engine was low on oil and I was concerned that the motor was burning oil. the service people said that I should have an oil consumption test. This test, which has been used by Honda to test oil consumption on some Accords, has a set procedure. The oil is to be changed, the proper amount put in the engine, and the level noted on the dipstick. Makes sense. The service manager , believing that the so called break in oil had to stay in the engine until the "wrench" showed up on the dash, had his people add a quart of Honda 0w20 to reach the full mark on the stick, told me to drive the car 1000 miles, checking in between at 500 miles to see if the level goes down. I asked the service manager why was I performing this test without knowing how much oil was actually in the engine. All I got was the story about how they could not drain the oil because of additives the factory put in for break in. The break in period on this engine is 600 miles, and there is no mysterious additive. I decided that since the service manager told me to get out of their dealership, and never come back, at 3641 miles I changed the oil and filter. When I drained the oil I discovered that the engine was overfilled by about a quart. When I put in the proper amount of 4.4 qts, the dipstick read half way between the full and add marks. Guess the factory forgot to calibrate the stick. There must be a joke in there somewhere!! By being misinformed and not following protocol, they could have damaged my engine by overfilling it. Since I have been told to never come back to their dealership, something I think the owners of that dealership should be made aware of, the dipstick issue will never be known to a lot of unsuspecting car owners, having to endure an oil consumption test. Gotta love it!
- Lewis S., Vacaville, CA, US