This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Dear Honda american, I have written to you a number of times regarding the safety notices. Either you are unable, or unwilling, to read my notes regarding the Honda Civic ex ([xxx]), destroyed in a car accident in September 2014. The air bag - passenger side - exploded in a collision and took out the front windshield. My air bag - drive side - never deployed!! I was injured and required extensive physical therapy. I am still in pain from the accident. Every day. My dog, dayz, inside a safety-belted-into-place dog carrier, was injured. Within two weeks of the accident, she began having seizures. As a result of the accident. We had to put her to sleep at the end of October 2014. I repeatedly tried to have the air bags replaced before the accident. The local Honda dealerships were unhelpful and uncooperative. They are by the far and away the absolute worst when it comes to customer service. The word "proactive" has never entered into their vocabulary. In fact, I would not purchase a second Honda because they were such moronic idiots. Your cars may be the cream of the crop in Japan, but here in the usa, we expect good customer service to accompany the purchase of a car. Which is severely lacking in any of your local dealerships. I would never recommend the purchase of a Honda to anyone based on my experience with the local dealerships. Please do not send me any more literature. About trading in my car. About a safety recall. Nothing. Thank you, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owned a 2014 Honda Civic. The contact stated that another vehicle crashed into the front passenger side of her vehicle. The contact pulled over and placed the vehicle in park. After the vehicle was placed back into the drive position with the brake pedal depressed, the vehicle independently accelerated and crashed into a canal. The air bags failed to deploy. A police report was filed. The contact sustained neck and back injuries that required medical attention. The vehicle was towed and deemed destroyed. The manufacturer was notified of the failure. The failure mileage was 200. The VIN was unavailable.
The contact owns a 2014 Honda Civic. The contact stated that while driving at 25 mph, the contact became distracted and crashed into a curb. As a result, the seat belt failed to retract and the air bags failed to deploy. The contact encountered the steering wheel and the air bag warning message and air bag off warning lights illuminated. A police report was filed and the contact sustained a bruised chest, which required medical attention. The vehicle was towed to the contact's residence. Neither the manufacturer nor the dealer were made aware of the failure. The vehicle was not repaired. The failure mileage was 18,500.
- Greenacres, FL, USA
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The contact owns a 2014 Honda Civic. After a minor crash with a second vehicle, the air bags failed to deploy. There were no injuries and a police report was not filed. The driver side seat belt would no longer retract to secure the occupant. The vehicle was taken to the dealer who determined that there was no issue with the seat belts. The manufacturer was not notified. The VIN was invalid. The failure mileage was 10,100.
The contact owned a 2014 Honda Civic. After being involved in a crash, the seat belt failed to lock and there was a delay before the air bag deployed. No police report was filed and the contact experienced injuries to the head, hand, and chest. Medical attention was required. The vehicle was destroyed and towed to a salvage yard. The manufacturer was made aware of the failure. The failure mileage and VIN were unknown.
Air pressure on my front passenger tire has been low since a month into the purchase of this car. The alert only went off once, but when I got the tires refilled, the tire still seemed flat. I just let it be because no further alerts came on. But I was in an accident and slipped on snow the other day and hit a curb, which deployed my airbags. I do not think that if this tire was defective I would have gotten into this accident. I was going around 10mph, as I was pulling out of a parking lot.
I received a notice about a recall for my vehicle and was urged to act promptly in getting it fixed. I was told in the letter to call my Honda dealership so they could order replacement parts and then schedule to drop off my car for them to be able to install the replacement parts. I called duval Honda on cassat and was told by the service desk that they were not ordering parts until I brought the car by for an inspection first, but they could not inspect any car after 3pm. I find this extremely unsatisfactory since most of us that own these cars work for a living. The lady I spoke with called her manager and he confirmed that no, they were not inspecting cars for this recall after 3pm I called a different dealer in town and they are ordering the parts without seeing my car and I have scheduled to drop it off with them. You should know that not all dealerships are helping people with this problem!
While driving along at normal speeds, my vehicle alerted me that the airbag system needed to be checked. I immediately called the dealership where the vehicle was purchased and an appointment was made for me to bring the vehicle in for inspection. I took the vehicle in to the dealership and was told that they were unable to find anything wrong with the system. The SRS light was reset and I was advised to contact the dealership if the light came on again. I did not make it home before the light came on again. I again contacted the dealership and was advised that I would need to bring the vehicle in and leave it all day for them to be able to determine what is causing the light to come on.
A D V E R T I S E M E N T S
- West Seneca, NY, USA