My email back to Austin Rush at Autofair HONDA after taking it to them to fix the "Loud Noise while driving at higher speeds" problem I complained to them about.:
I'm not sure I trust you guys with my car at this time. Your team (AutoFair Honda, Manchester NH) inspected my tires in August 2012 and passed it with flying colors, no mention of the tires wearing down. I've been hearing this grinding sound coming from the back tires for over a year now (before the August inspection). This is the first Honda I've bought and since coming from a Jeep Cherokee, chalked it up to (The loud helicopter roaring sound coming from my back tires) "that must be normal" for Honda. And since your team never even mentioned the tires are wearing down, nor did they suggest a tire rotation or alignment, I assumed it was normal. Only to find out from Tire Warehouse that this type of wear was not normal and could possibly be the bearings giving out or the car needed an alignment.
All your service guys would do is tell me you use cheap tires that do wear down fast just so the customer has a more comfortable ride when first buying the car, I should have had the tires rotated the first year (though it was never mentioned during the inspection in August) said nothing about an alignment nor offering one, the bearings looked tight and would I like to buy 4 new tires from you at full price???
I think you should bear the cost of my four new tires at this point since this could have been avoided if only someone in your service dept. cared about the customer more than making a quick buck off them.
You can deliver them to my home anytime as I don't feel trusting of your service dept. any longer. -End of email
It is now 2014 and the noise is deafening! I am so scared to take it to a dealership as they were of NO HELP in fixing the problem. I read that the wheel bearings on these cars go bad, the upper arm controls are not correct and Honda refuses to fix the problem. Why not? We pay for your Warranty and it should be honored. I don't know what to do at this point. Any help would be greatly appreciated. Is this even safe?
Here is Austins reply to my email above:
Susan,
Understood. I see in the history where you had the inspection in September. It looks like there were no signs of abnormal wear at that time and the tires were over the 2/32 requirement for an inspection sticker. According to your most recent visit that we may have an issue with the tires now that is creating the noise concern. Tires are not covered under your warranty and while there is a noise, they met minimum state inspection requirements in came in for your most recent visit. I can appeal this to Honda to try to get assistance from them to replace the tires, but I would need to confirm when the alignments/tire rotations had prior to the 1/7 repair order. If this is something that you wanted to proceed with I would need to get the information and then file the request. Please note that Honda does handle these on a case to case basis and have the final say on what assistance can be offered. If this is something you would like to proceed with please let me know.
Thanks,
Austin
Since then I did get new tires at Sam's Club for $400 that I had to pay myself as Autofair Honda refused to. The noise is is still there! Getting louder everyday!
This is Austin Rush's last email to me regarding the issue:
Susan,
It's with regret to say that it seems that we will not be able to provide any assistance with regard to your tire concern. If you choose you would like to discuss any goodwill options we would be happy to get together and have that conversation.
This is the 4th time I had to replace all the tires on my car, due to premature wear on tires. I have the tires rotated every 6000 mile and balance and alignment done, still my car eats tires up. I am lucky to get 20000 miles on a set of tires I purchased that come with 50000 mile warranty that is void because the damage is on the inside corners of tires. The new tire I just purchased is the Michelin Defender with 90000 mile warranty. I hope these tires will last me for a long time!!!!
At about 8,000 miles I began to experience vibration due to cupping on a rear tire. I talked to the tire manufacturer and was told that was normal and they would not cover a repair. I took my car in at 30,000 miles because the vibration became unbearable to find that the left front and left rear wheels were out of alignment. I had to pay for an alignment and new tires. I subsequently learned this was a standard problem with 2006-2008 model civics. I wonder if it is re-occuring.
- ewwalton,
Fair Grove, MO, US
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A D V E R T I S E M E N T S
My email back to Austin Rush at Autofair HONDA after taking it to them to fix the "Loud Noise while driving at higher speeds" problem I complained to them about.:
I'm not sure I trust you guys with my car at this time. Your team (AutoFair Honda, Manchester NH) inspected my tires in August 2012 and passed it with flying colors, no mention of the tires wearing down. I've been hearing this grinding sound coming from the back tires for over a year now (before the August inspection). This is the first Honda I've bought and since coming from a Jeep Cherokee, chalked it up to (The loud helicopter roaring sound coming from my back tires) "that must be normal" for Honda. And since your team never even mentioned the tires are wearing down, nor did they suggest a tire rotation or alignment, I assumed it was normal. Only to find out from Tire Warehouse that this type of wear was not normal and could possibly be the bearings giving out or the car needed an alignment.
All your service guys would do is tell me you use cheap tires that do wear down fast just so the customer has a more comfortable ride when first buying the car, I should have had the tires rotated the first year (though it was never mentioned during the inspection in August) said nothing about an alignment nor offering one, the bearings looked tight and would I like to buy 4 new tires from you at full price???
I think you should bear the cost of my four new tires at this point since this could have been avoided if only someone in your service dept. cared about the customer more than making a quick buck off them.
You can deliver them to my home anytime as I don't feel trusting of your service dept. any longer. -End of email
It is now 2014 and the noise is deafening! I am so scared to take it to a dealership as they were of NO HELP in fixing the problem. I read that the wheel bearings on these cars go bad, the upper arm controls are not correct and Honda refuses to fix the problem. Why not? We pay for your Warranty and it should be honored. I don't know what to do at this point. Any help would be greatly appreciated. Is this even safe?
Here is Austins reply to my email above: Susan,
Understood. I see in the history where you had the inspection in September. It looks like there were no signs of abnormal wear at that time and the tires were over the 2/32 requirement for an inspection sticker. According to your most recent visit that we may have an issue with the tires now that is creating the noise concern. Tires are not covered under your warranty and while there is a noise, they met minimum state inspection requirements in came in for your most recent visit. I can appeal this to Honda to try to get assistance from them to replace the tires, but I would need to confirm when the alignments/tire rotations had prior to the 1/7 repair order. If this is something that you wanted to proceed with I would need to get the information and then file the request. Please note that Honda does handle these on a case to case basis and have the final say on what assistance can be offered. If this is something you would like to proceed with please let me know.
Thanks,
Austin
Since then I did get new tires at Sam's Club for $400 that I had to pay myself as Autofair Honda refused to. The noise is is still there! Getting louder everyday!
This is Austin Rush's last email to me regarding the issue:
Susan,
It's with regret to say that it seems that we will not be able to provide any assistance with regard to your tire concern. If you choose you would like to discuss any goodwill options we would be happy to get together and have that conversation.
Respectfully,
Austin
This says it all!
- Susan C., Allenstown, NH, US