This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
In March of 2009, December 2010, and May 2011, my passenger side airbag and seat weight system failed as indicated by the code read by the dealer. The dealer stated it was a major problem in the Civics and was related to the side airbag wiring that has been failing. In May 2011, before my appt. To fix the wiring, an accident occurred and my passenger airbag did not deploy with a passenger in the seat and was hit with sufficient force/deceleration, casing some head injuries. Honda says its not a safety issue.
I own a 2008 Honda Civic (purchased new) with under 25, 000 miles. I immediately had to have to rotors resurfaced when I took delivery of the vehicle...as I was driving home, I could feel the brakes pulsating when I applied the brakes. I returned to the dealer and they had to resurface the rotors then. After that, the first problem I had was with the rear wheel bearings and the left rear brakes (pads, caliper, rotor). At approximately 18K both rear wheel bearings needed to be replaced, the left rear caliper was frozen, the pads were worn due to that and the rotor needed to be resurfaced. The repairs were covered under warranty and no explanation could be given as to a reason for the premature wear. At approximately 20K, I had to have the front rotors resurfaced (both right and left) due to premature/uneven wear). Unfortunately, this was done by my own mechanic during routine maintenance and is not documented by Honda (I spoke to Honda and was told it was most likely due to "driver/road conditions and there was no way to tell since it was not repaired by a dealer). Recently, I noticed the parking brake sticking/freezing and brought the car in for service. The brake pads on the right rear, were unevenly/prematurely worn and the caliper was frozen. Both rear rotors had to be resurfaced again! these repairs were also covered under warranty, but again, no explanation could be given as to what keeps causing this premature wear of the brakes. Also, this morning, the "side air bag off" indicator light came on and now needs to go back for service again (2nd time in a week).
My husband was in an accident where he was hit by another vehicle. The drivers side, and the steering wheel airbags deployed airbags deployed. My husband suffered numerous internal bruising, a fracture in his back and a dics that bulges in his back, he was the driver of the vehicle and all these injuries are mainly on his left side of his body where the drivers side air bag deployed. He was told from doctors that he is lucky to be alive, but his injuries could take in excess of a year to heal. He was hit in the front of the vehicle and the vehicle has been totaled due to the damage. He said that when they air bags deployed it took away his breath because the force that the air bags deployed was extreme.
On April 18th 2009, the side airbag (driver's side) and side curtain airbag (driver's side) in my 2008 Honda Civic, deployed with no reason while I was stopped (not moving) and waiting for the green light at a traffic light. I had ringing in my ear for more than 16 hours and a bruised arm for more than 8 days. No one from american Honda asked me if I was ok for three weeks. Even though I took my car to the dealer right away (20 minutes after the incident happened), my car, that I bought brand new from the same dealer 10 months ago, has been sitting at dealer's service to be fixed. I have been paying for the rental car and the car payment. On May 15th 2009 (after two inspections that were performed over three weeks by american Honda) the dealer gave a form titled 'release of all claims''. the service manager told me if I signed the paper the car would be fixed and ready in two days. Insurance company also confirmed that there was no accident or any damage to the car. Below are my concerns about the above brief description of my experience: 'why am I supposed to sign a paper to get my car fixed that should have already been fixed and covered by the warranty" 'what kind of customer service and satisfaction is this? 'does american Honda have a right to do this to me? 'if they are capable of giving me a nightmare like this, what kind of rights do I have against them" 'how can I defend myself and start the procedure without a lawyer wanting to take the case (since it is not a big case in their words)?
The contact owns a 2008 Honda Civic. While driving approximately 35 mph on normal road conditions, the front and rear passenger side air bags were exposed from the outer liner. There was no deployment. The air bag warning indicator illuminated on the instrument panel and remained lit until the engine was turned off. The vehicle was taken to an authorized dealer for inspection and they stated that the air bags were expelling from the head liner. The vehicle has not been repaired. The failure mileage was 5,500 and current mileage was 7,256.
A D V E R T I S E M E N T S
- Wallingford, CT, USA