Purchased 4th Honda Civic this year. Love them! however I also (after I got home with the car) noticed how uncomfortable the head rest was. I also had some neck strain after I got to work because of the position it put my head and neck in. I was unable to drive it for long distances so my husband made a minor adjustment to the head rest. Now it is perfect. I hope they will correct this in future Honda.

- Midland, VA, USA

The contact owns a 2008 Honda Civic. The contact stated that the head rest is very uncomfortable and causes neck pain. She is only 5'1 and the head rest does not accommodate her height. The vehicle was test driven; however, she did not experience the full affect until after she brought the vehicle home. The head rest is tilted forward and cone shaped. Honda stated that there have only been three complaints for this feature. The dealer stated that the shape of the head rest was to prevent whiplash in the event of a crash. The dealer also stated that there was no way to upgrade or adjust the head rest for safety purposes due to liability. The contact stated that the dealer would not take the vehicle back or make any repairs whatsoever. The only deal that the dealer offered was to give her an upgrade of the Civic for $10,000 more of what her vehicle was worth. They then offered her a 2008 Honda Accord that was $6,500 more due to the addendum. The dealer finally offered her a 2007 demo vehicle for $3,000 more. The contact felt that her intelligence was being insulted. The failure mileage was 5 and current mileage was 250. Updated 01-29-08.

- Belmar, NJ, USA