About 2 months ago, the air conditioning on my 2006 Honda Civic stopped working. I called the dealer closest to my home garden state Honda in clifton and brought the car in for service. I spoke with sardi, a customer service representative and was told by the mechanic there was a rock embedded in the condenser and for $780 dollars they could replace it. There was no warranty protection for this year-old part! I then spoke to the service manager at the dealership. Reluctantly, the dealer admitted that this was not the only 2006 Civic that had seen this kind of damage. A little investigation on google revealed that this is a fairly common problem: Honda's design puts the fragile aluminum ac condenser in a location that can easily receive damage. There is no rock shield or any other guard to prevent this from happening. This is a clear and obvious design flaw, one that must be protected under warranty. The dealer informed me that even if he made the repair, another rock would inevitably hit the condenser without a shield and I'd end up paying $780 all over again. The car is under warranty; Honda has a major design flaw and should protect its customers. The dealer should fix the problem. I called the Honda corporate office to file a complaint. I was told after waiting 2 weeks that Honda would not fix the condenser. 8tr

- Montclair, NJ, USA