The contact owns a 2003 Honda Civic. The contact noticed that the front passenger side tire lost complete tire pressure. Several weeks later, the rear passenger side tire lost pressure because the valve stem cracked. He identified the location of the failure as being between the rubber and the steel rim. The contact called national tire and battery (where the tires were purchased) and was informed that they could not assume any responsibility unless they received authorization from the corporate office. The contact never received notification of a recall that would enable him to take preventive measures in avoiding potential failures. He had to assume financial responsibility for the replacement of the tires. The serial number and part number of the valve stems were unknown. The failure and current mileages were 79,107. Updated 11/10/08 updated 11/13/08.

- Fairfax, VA, USA