The contact owns a 2001 Honda Civic purchased brand new in 2001. She stated that the SRS airbag light continued to illuminate on the warning panel. She received a recall letter pertaining to the failure. The dealer stated that the vehicle would be repaired in 5 days. She requested a rental vehicle at no cost; however, the manufacturer denied the request. The brakes had been replaced over four times in a period of 4 years which resulted in the struts being damaged. The transmission was replaced twice. The fuel pump, air conditioning system, alternator have also been repaired and the power locks were inoperable. The failure mileage was 30,000 and the current mileage was 128,000.

- Henderson, NV, USA

On October-9-2001 my fianc [xxx] and I purchased a 2001 Honda Civic ex [xxx] from roberts auto mall in downingtown, pa. We purchased a Honda because we desired a car that was dependable and one that would be used for my fiancs commute and for driving long distances. In August of 2002, the car overheated on a journey from oneonta, NY, to phoenixville, pa. The car was brought to the Honda of ithaca dealership. At this point, the car was still under warranty, being under a year after time of purchase with 18,717 miles. Honda of ithaca, New York determined the problem to be the thermostat. Despite the obvious inconvenience that this breakdown caused, we were happy the problem was resolved while the car was under warranty. In December 2003 on a trip from phoenixville, pa to holmdel, NJ the car again overheated. A local mechanic determined the problem to be the thermostat. No longer under warranty, the thermostat was replaced at a cost to us of $106.43. On February-4-2004 the problem manifested itself once again. The car was brought to roberts auto mall. The mechanic guessed that the problem was air in the system. We were charged $63.49 for diagnostics. On March 10th, the car again overheated. We are now using one vehicle while our Honda Civic sits outside unused. I am unsure how to proceed since every mechanic has so far been unable to repair the problem with the cooling system. Our complaint can be summarized as such: This problem is intrinsic to the car. It appeared while the car was under warranty and has never been properly corrected. It is not the result of abuse or damage to the car but is a manufacturer defect. We have incurred monetary loss due to repeated towing and repairs made after the expiration of the warranty. Other than these expenses, we have experienced the trauma of being stranded on highways at night, and being at a loss of our vehicle when one is needed to commute to work. Updated 07/27/2012 information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.

- Phoenixville, PA, USA