This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Purchased 4 tires from Goodyear called the "cub" in March. At the beginning of Sept., the tires are 6 mths old. Incident #1: beginning of September; tire#1 tread split apart. Incident #2: tire #2 tread splits apart. Per Goodyear's replacement policy, if the tire is less than 25% worn or one year old (whichever comes first) the tire will be replaced free of charge. Both tires were six months old when the tread split. The second tire split a few days after the first. The first tire was replaced, Goodyear charging for balancing only. When we took the second tire in, we were told that these tired had been "discontinued" and would no longer be replaced free of charge. They would, however, be happy to "upgrade" the tires for an additional charge. We were handled deceptively with these tires. What we want is to know that we will not be part of the statistics of fatalities with faulty tires such as with the previous Goodyear incidents. We commute to and from san marcos ocassionally, and want to rest assured that we will see our loved ones at the end of the day. What we are requesting is not unreasonable. We would like tires that are reliable and safe. We paid for these tires and installation in March of 2003 and expect products and services to be rendered as paid for. Upon contacting customer service representative, only identifying herself as "mary" by her choice, said that if we wanted tires they would have to prorate them. Nothing else could be done. Two tires remain on our vehicle. In explaining the situation, concerned with our safety, asking what could be done in the event that we have the same problem (with treads splitting) or with an accident with the remaining tires, what could be done? "mary" replied, "file a claim with your car insurance" we would like to get the tires replaced or have our money refunded so that we can seek and find "safe" tires for our vehicle. Please contact me for more information.
A D V E R T I S E M E N T S
- San Antonio, TX, USA