This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2023 Honda CR-V. The contact stated while driving at an undisclosed speed, the steering wheel failed to function as intended. The contact stated that the steering wheel seemed to be sticking, making it difficult to steer the vehicle. The vehicle was taken to the dealer where it was diagnosed with a failed EPS gearbox. The contact was advised that the EPS gearbox needed to be replaced. The vehicle was not repaired. The contact was informed that parts were on backorder. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 5,000.
I went to Honda to get my car serviced & I told them i was experiencing my steering wheel sticking every time I drive & make turns or change lanes. Sometimes the car will notify me to brake but there is nothing Infront of me & the vehicle. The dealership told me that they had never heard of such thing that the steering wheel sticking. They informed me that there was a back order on this car part & unable to tell me when they would receive it. In the meantime, I have to drive with a defective car & hoping nothing happens to me while Im driving. They didnt even have any sympathy or say sorry. It's disappointing that honda doesnt offer a loaner that would be the least they can do. I've waited over a month to get the car fixed. I had been so scared driving my car to & from work always getting stuck. I finally got a call that they received the steering wheel part and that i need to come in right away. It took more than a month to get it fixed. This should not have been happening and I was so surprised they knew about this issue before leasing this car to me, putting me & my family in danger.
After I bought this new Honda CRV 2023 car, the steering started to feel sticky after a few thousand miles. This rigid or sticky steering begins after 10-15 min of driving. Issue: Steering starts to feel very rigid while driving, irrespective of highway or local streets, and it feels very rigid to turn. This is a safety concern as the car does not go how we want during driving, which can lead to severe accidents. I've reported these issues the last three times when I took the car to service at verified Honda service centers, and none of them accepted or looked at the issue. I still feel this issue every time I take the car out. There should be a recall from Honda to fix this issue as soon as possible to avoid serious accidents. Please help us (drivers, passengers, and pedestrians) be safe on the roads by attending to this issue as soon as possible. Thank you!
i was driving from my late sister's house in Kent Washington to the AgriShop Auburn Ace Hardware on [XXX]. I was stopped in the left turn lane headed westbound on [XXX], preparing to turn left onto [XXX]. The left turn light turned green, I started through the intersection. At that point, the steering locked and all the warning lights on the dash came on. I tried to steer the car, but the steering was locked. The warning lights on the dash included one that indicated a power steering failure, but it also kept switching to every other electronic system warning they had failed, making the warning useless. Thankfully, the oncoming traffic was still stopped at a red light. I turned the engine off, re-started the car. The warning lights remained, but the steering was no longer locked. I drove the remaining few blocks to the hardware store. I got what I needed at the store, re-started the car and the warning lights remained. I contacted the nearest Honda dealer, Hinshaw Honda, and took the car directly to them, a distance of 2 miles. Halfway to the dealer, all the warning lights went off and the car performed as if nothing had happened. The dealer did diagnostic testing, it took about 90 minutes, and the service advisor came out and told me that they could not diagnose the problem and planned to send me on my way doing nothing. I told them that was unacceptable, that, if I had been turning in front of oncoming traffic, this could have been a disaster. The service manager stepped in, asked me to leave the car, they would look further into the problem. That afternoon they called, indicated the power steering system had failed and ordered a part. On may 23rd the car was repaired, the service report is attached. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Davenport, IA, USA
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I brought the car to the dealer shortly after its purchase to say I was getting error lights on the dash. They said they reprogrammed it. They also left all safety reminders in the off position. I continued to get a variety of error messages on the dash. The car was difficult to steer and needed constant correction. I was initially told it needed a drive rack. Upon follow up on parts I was told it was a power steering rack. Parts have been on order since Jan 2024 with an eta of April. Upon follow up they did not have an eta on the parts. I contacted Honda and filed a complaint. They have given me an eta of September. This is a new vehicle and I was told to be careful driving! This is a serious concern!
Steering feels "sticky" when turning the steering wheel. It happens mostly when outside temperatures are lower. I notice it most when taking ramps on and off the freeway. Sometimes you can even let go of the steering wheel at a turned position while driving and it will stay in the same position. There are no warning lights on. I first noticed the problem when the car had just about 6000 miles on it. The dealership says they cannot replicate the problem and have tried twice, but the issue still persists.
In March of 2024 the steering wheel of 2023 Hybrid CRV that we purchased less than 1 year ago started getting hard to straighten back out after we turned. My husband kept saying it felt sticky. The problem continued to get worse to the point of it getting completely stuck one day when I was following a curve on the freeway and had to yank the steering wheel to get the car to straighten out. When I took the car into the shop at Right Honda in Scottsdale the first time on [XXX] and gave them every detail they said they couldn't duplicate the problem and that I should just come pick it up and keep driving it. I should them articles from the NHTSA about this issue and the safety concern with it and the fact that I am driving our [XXX] in this car. They said don't worry about it let us know if it continues. I pulled out of the driveway and turned and the steering wheel immediately stuck in the turning position and I had to over correct. I was infuriated and contacted the GM of the dealership when I returned home. He told me the same thing that the problem couldn't be duplicated and I should just keep driving it. After 2 more days of worrying and struggling with this car I almost hit someone on a bike coming off a curve and not being able to correct the car in time with our son in the car. At that point I was done and sent the GM a message saying I would be dropping the car off and we needed a loaner because this car is unsafe. Our brand new car has been sitting in the garage since then. We are told the part to fix the car will not be in until the end of September at the earliest. This is unacceptable and are requesting the full sticker price of the car be returned as well as the payments for the months we were unable to drive the car. We opened a case with American Honda, but it seems to be getting nowhere and it typically takes me 4 or 5 calls to get anyone to call me back which is unacceptable. This is a huge safety concern and no one is helping. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA)
Steering wheel makes a clunk noise when moving left to right and also the Steering gets stiffer, sticks and feels notchy. Car was taken to Honda dealer and upon their inspection I was told that Steering Rack is sticking internally and Honda special ordered a replacement rack on May-15th but currently part is on BackOrder with No ETA.
Sticky steering- The steering fork is not consistent as you increase the driving speed. You are constantly adjusting the steering wheel to correct for direction. However, instead of a smooth turn of the steering wheel, the turn feels like you have hit a flat spot on a gear causing you to over steer! In reading comments on the CR-V Owners Club web blog, a writer referenced NHTSA case #EA230003, rack and pinion defect in which parts are NOT avaible until September, 2024.
The vehicle has developed a noticeable resistance and alarming notchiness when steering especially, but not only, at highway speeds. Honda and our dealer, Executive Honda, are aware of the problem. It seems to affect many like vehicles. They have ordered a replacement steering rack. However, it will not be available until September, at the earliest.
The steering is sticking in a range about 5 to 25 degrees on turning to either side. Most often felt when driving into a curve on the left side. Can feel it get stuck as you come out of curve back into a straight away, However, you can feel it sticking even when making gentle steering corrections on a straight away. My concern is reading that you have been investigating this in other Honda models including my own model and year, and that there have been issues with crashes. I am seeing the dealer on Tuesday to report the problem.
The contact owns a 2023 Honda CR-V. The contact stated that while driving at an undisclosed speed, the vehicle drifted to the left or the right. The contact stated that following the drift, the vehicle would lunge forward. The vehicle was taken to a dealer for diagnosis. The contact was informed that a front wheel alignment was needed. The vehicle was repaired; however, the failure persisted. The contact took the vehicle to another dealer who diagnosed a failure in the steering column. The contact was informed that there was no open recall on the steering related to the failure. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 22,000.
When attempting to turn left the steering began having some resistance. Initially it felt like a minor problem but then at higher speeds, like taking left hand curves on the freeway at 45 miles an hour, the car started abruptly jerking to the right. I had to fight the steering to try to keep the car in my lane but it slightly went into the right lane momentarily. I got off the freeway at the next exit and drove slowly on surface streets to get home. The next morning I took the car in to the Honda service department to address this issue. I was told the steering unit needed to be replaced but the parts were unavailable. After several days I have yet to find out how long until parts can be delivered. There were no warning signals or messages from the car prior to this issue. The car is presently at the Honda service department. It will remain there until it can be repaired and is safe to drive again. It should be available for inspection through Showcase Honda Service at 1333 E Camelback Rd, Phoenix, AZ 85014.
When driving my 2023 Honda CR-V on a straight road the car starts drifting to the left or right. To keep the car in the lane, I must continuously slightly turn the steering wheel - and when I do there is a sticky/binding before the steering wheel moves to keep me in my driving lane. The process then has to begin again as the car now drifts in the opposite direction caused by the sticky/binding steering that causes a hesitation in the steering wheel. This sticky/binding delays in the steering and constant necessity to keep the car in my driving lane is not only annoying, but I'm worried that it will create a dangerous situation, particularly in winter weather. I reported this issue to my dealer when I took my car in for it's first scheduled service at 7,400 miles on [XXX]. The Service Rep advised that they had another customer in a few days earlier complaining of the same issue. I provided the Service Rep with print-outs of the problem from the [XXX] website that listed about 5 pages of this Steering Problem with 2023 Honda CR-V's. He said he will make a note of my complaint/issue. I requested the Service Rep to drive the vehicle but he said that was not necessary. Next week, [XXX] I have my next service appointment as I now have 10,000 miles on the car. I will again present my steering problem and provide a print-out of NHTSA Investigation Action Number: EA23003 as evidence of a known problem with the Honda CR-V Steering and hope the dealer will fix this issue as it is an unacceptable safety and vehicle defect under my Vehicle Warranty. NOTE: No warning lamps or messages appear when this issue occurs. 5/18/2024 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
I been told by Honda dealership that the power steering rack is defective Part Number 53620-3A1-A13. The vehicle has been identified by Honda Dealership as a failed/defective power steering rack unit. This problem was able to be replicated and identified by dealership during my visit on [XXX) work order # [XXX]. I was informed that operating this vehicle is not an option and a major safety issue. Do to the safety concerns it was agreed by both parties ( dealership and myself ) that vehicle be retained by dealership and part ordered for replacement. Dealership was notified by Honda Corporate that part is back ordered with an expected shipped date of April 1 2024. As of this writing 5/16/24 the part has gone thru multiple date changes from 4/1 to a no date identified on dealership part department data base to now having a 9/1/24 expected ship dated. The question you ask about advanced warning. This is my wife-??s vehicle that is operated in town at low speeds, it was not identified until I had an opportunity to drive this vehicle on interstate at highway speeds that I became aware of this uncontrollable and sporadic steering issue. Trying to correct the vehicles direction back to the center of lane was also having resistance from the steering wheel that required having to overcome the locking sensation at steering wheel with force. So advance warning determination, one can only speculate how long the safety of this vehicle has been compromised. I have multiple communication with Honda Corporate in California with mixing success. I have also done random calling of approximately 15 dealer parts department from Miami to Fort Collins Colorado to verify the lack of accessibility to this part and all have informed me that no clear delivery date is coming from Honda. I-??m unclear what help you maybe to an individual car owner in finding a resolution to their problem? Identifying the problem is the first step, resolution appears to be a challenging road to travel. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMAT
Case # 11582774 Purchased 5/8/23 Honda CR-V Are you waiting for the death toll to rise before making Honda Recall 500,000 CR-V And Civics. I see Class Action law suits have been filed against Honda. Over a year with an unsafe car Honda refuses to abide by the yellow law.
Steering feels notchy when turning. Steering sticks and you have to add more force into steering input at certain times (than other times/normal) when the vehicle is in motion.
Since approximately 5K to 10K miles on the car, the steering has been "sticky." I mean the steering seems to have discreet sticky points or detents when trying to turn the steering wheel, as if the steering system is fighting me from turning the wheel. It is like this both when parked and when driving. When parked, there seems to be a noticeable looseness in the steering when turning the steering wheel either direction, and also has these sticky detents when turning the wheel. Same thing when driving at all speeds. It seems to be getting worse. It is so noticeable that I (and any passengers) can hear it when trying to turn the wheel. At some point, I think the car might start getting unsafe to drive like this if it continues to get worse. The car was written up at the purchasing dealer (John Eagle Honda of Dallas TX) around 11K miles and some time around October 2023, but at that time they claimed that they could not reproduce the problem. So I got an oil change that was due and moved on, thinking it might go away on its own. I wrote the car up again at the same dealership on {XXX}, 2024 at 24,656 miles, and this time they were able to reproduce the problem and wrote it up properly. It has now been nearly three months since then, and the part (steering rack assembly and gearbox) has been on backorder with indeterminate ETA. As of this writing, the car has about 32K miles on it, and I continue to have to drive this car with faulty steering. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
A D V E R T I S E M E N T S
- Dallas, TX, USA