This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I live in a rural area about 10 miles south of Albany NY. I am retired and am not employed, so most of my driving is done in the daytime. However, last November I was driving home in the dark from a medical appointment. I encountered heavy wet snow as I left a suburban area (Glenmont, NY) where there are street lights on the main highway, Route 9W. My headlights were on and I could see fine UNTIL I left Glenmont, and entered my home area Selkirk, NY. I was still on route 9W, but Selkirk at this point only has street lights at main intersections. The snow had become wet and heavy and it was difficult to see. I realized my headlights WERE NOT ON in this extremely slippery, heavy snow which now was coming down more heavily. Rte 9w is a 2-lane NYS highway which eventually turns into a 4-lane highway again with limited street lighting. I drove about 5 miles with the only lighting I had from the pickup truck which was in front of me. There is no place to safely turn off on Rte 9W once I am in Selkirk. When I reached my turnoff from Rte 9W I was again on a 2 lane, unlit road to my home for approximately 2 miles. How I got home safely was short of a miracle. My car was only a year old at this point. Honda will do nothing about this. I paid short of $45,000 for this Honda CRV Touring model. I tell everyone I know NOT TO BUY A HONDA. The dealer doesn't stand behind their product nor does the company. This is the first and only Honda I have ever owned. I also had a problem with my car battery this year. The car at that point only had 9,000 miles on it. Four times I tried to pull out of my garage an my battery was dead. I had to call my husband to come home from where he was each time because I had important medical problems. I have an incurable GI problem and leukemia and each of my appts were related to one of these medical conditions. AAA was called 3 times and we were told we would exhaust our 4 road calls if we called them again. My husband went to the dealer with my car b
I purchased a brand new Honda CRV 2022, VIN [XXX], on [XXX] in Herson's Honda Rockville Dealership, Maryland. Shortly after the purchase the navigation system started to malfunction creating putting me in a danger on the road. After 10 minutes of driving the map goes blurred then screen gets saturated, the map gets smeared. It creates unsafe driving experience. I have addressed this issue to the Honda service center several times in 2022 and 2023 separately and during each routine oil change. There was no successful solution so far. I feel very unsafe and discouraged to drive this car with this ongoing issue. Specially with the kids in the car. I had several situations of losing the control of direction while on the highway due to map getting unclear. In March and April 2024 I reached out to American Honda, they created a case, sent me a survey, sent me to the service center but did not provide any solution. There was no written solution by the side of American Honda, only phone calls advising this is a software issue with Apple and Android and told me to wait for the software update. It has been two years, no solution. This problem substantially impairs the car's value or use. I have only driven it $17,000 miles since I don't feel safe driving long distances in it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
I received a recall notice in January 2024 from Honda informing me of a safety recall. My vehicle is under recall because -??The 12 battery cable harness does not contain a fuse on the positive power circuit-??-??-??.-?? I have contacted my local Honda dealer 3 separate times since January and each time I am told that there are no parts available, and that my name is on their waiting list to be repaired as available parts come in. I-??ve complained that 6 months is excessive to have to wait for a recall repair part. The Honda dealer, in this case, Barber Honda in Bakersfield, CA, says that there is nothing they can do but simply apologize on behalf of Honda. It is completely ridiculous!
I didn't even receive this notice from Honda.. I got an email from Carfax that I have a recall. NHTSA: #23V-844 Recall: #FGB 2020-22 CR-V Hyb 12V Pos. Battery Cable Safety Recall. This recall is from Jan. 9, 2024. This is what scares me. If the vehicle is involved in a crash to the left front fender area under certain circumstances, a short circuit to the power circuit can occur and the battery cable can overheat, increasing the risk of a fire and/or injury. All the Honda dealers say there is a backorder for these parts, and in the meantime, I'm afraid to drive my car because I'm at risk for possible injury. What is the recourse here?
My Body Control Module failed and has been confirmed by the dealer. They are replacing it this morning. It-??s been failing for close to a year I didn-??t realize. It would set off the tire pressure monitor, caused the battery to die and turn on the brights. 3 days ago the alarm kept going off and turning the dashboard on. When I drove it to the dealer, multiple electronic systems were not working correctly. For a - barely- 3 year old car this isn-??t a component that should be going bad!
- Valhalla, NY, USA
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My vehicle was parked in my closed garage. My car's sunroof shattered when I came back to the car to drive it out for the evening. The incident happened in my closed garage. I took it to the dealership and the dealership said that they have no idea what happened. They didn't look too much into a diagnosis and just stated it could be environmental reasons even though it was in my closed garage. I contacted Honda and let them know about it and they refused to look more into it as well. They said since they don't know the reason, its environmental. I think this is a safety issue since it could be related to faulty glass or improper installation, maybe a defect. I also think it was improper for Honda to not investigate the issue on their side and figure out a proper diagnosis. I think this is very dangerous since I could have taken out the car and opened the sunroof headliner and glass could have been in my face and disrupted my driving.
I received a recall notice in December 2023 and took my car to the dealership (Northside Honda in San Antonio, TX) the following week on [XXX]. I was told parts weren-??t available yet and to wait -??a couple months-?? before trying again. I scheduled another appointment with the dealership on [XXX], but was again told it-??ll be -??a couple months-?? before parts are available. I-??m now scheduled for mid-April 2024 but feel unsafe driving my vehicle for several months with a known safety issue. I don-??t have another vehicle I can use in the meantime. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
We received a Important Safety Recall Notice from Honda regarding this vehicle. On February 26, 2024, we called the service center at Honda of Kirkland, where we purchased the vehicle. Honda of Kirkland is located in Kirkland, WA. We were informed that the earliest the service center at Honda of Kirkland could remedy the recall related to the 12-volt batter cable harness, which increases the risk of a fire and/or injury in a crash, was July 31, 2024. This is 156-days after we first contacted Honda of Kirkland for a repair appointment. We wish to file this complaint against Honda of Kirkland, so we can get an appointment within the 60-day window stated on the Safety Recall Notice.
Doors locks malfunctioned intermittently as it doesn't lock and a beep goes on. One has to re-opened the door for the door to lock permanently until you need to get back into the car. The problem occurred from December 1 2022 to April 15 2023. It could be any doors. It is a safety issue for myself and others. I brought the Honda Touring several times to the Honda dealer and they claim it could not be reproduced. However I have multiple tapes to confirm the problem. There were no warning lamps, messages or other symptoms of the problem prior to the failure. I bought the car at Auto Fair New Hampshire and the problem started after December 2022 till April 15, 2023. Then it completely stopped. I brought up the same concern to Honda Auburn and Customer Service Honda with video tapes and it got nowhere. The same problem started again on November 1, 2023......
Overnight on August 14 - 15th, 2023, it rained heavily in my area (at least 1/2"- 1" of rain fell overnight). I went out to my car at 11:30 AM on August 15,2023, to find all 4 windows AND the moonroof opened. The inside of my CRV Hybrid touring vehicle was saturated deep with water. I took it to the dealership (Motorworld in Wilkes-Barre, PA) to have the vehicle checked for a computer type malfunction. No codes were retained in the vehicles memory. I was informed that Hondas now have a key fob feature that will open all the windows and moonroof IF the buttons are pushed in the proper sequence. I read the entire 689 page owner's manual when I purchased the car new in October, 2022, 2 sentences on page on page 183 briefly mention this "feature" to let hot air out of your vehicle. (Press door unlock key one, press and hold door unlock button again and hold it within 10 seconds, and press it again and hold it within 10 seconds and your windows will all come down as well as moon roof open. THERE IS NO WAY TO DISABLE THIS FEATURE. I do not play with my key fob, no children in home. All the seats, roof, and floor are supersaturated with rain water. This water situation can cause MOLD, just as if the car was in a flood, which can be extremely dangerous/ lethal to a person like me with respiratory issues. Also, electrical components may have been damaged because of a huge amount of water. Honda was notified and they said, call your insurance company and file a claim. The problem it caused me needs to be rectified by Honda and made right by them to me. Of note, the car nor the fob notifies the person that all the windows and moonroof were completely opened. So much damage occurred. Rain water also entered the heater/ AC ducts. Stagnation can lead to mold growth in them.
The sunroof exploded as I was driving. There were no cars around me. Glass blew outward and I was concerned about any cars that would follow. I took photos and then took the car into my Honda dealer. They claim a rock hit it. I know that could not have happened. The car is only 6 months old. There was no warning before it happened. If I had the sunroof open, glass could have affected me and/or my passenger. My insurance agent has also seen the photos. The sunroof is being replaced today, a month after it exploded. I had to cover the opening with plastic sheeting and painters tape to keep the area dry.
My SUV's Moonroof glass "exploded with a big loud bang" while driving at about 65 miles per hour in a central lane on March 16, 2023 at about 8:00-8:30 pm. My home was about less than 1 -1/2 to 2 miles away. I parked my car at the garage and noticed the my moonroof glass had completely shattered. My SUV had less than 4000 miles on it and still is under manufacture's warranty.
Unknown- I did receive a letter appears to be from Honda Automobile Division stating a EPS Gearbox Replacement. NHTSA website didn't have any recalls for my 2022 Honda CR-V. Honda dealership didn't appear knowledgeable with the recall and said they haven't had anyone else come in for the repair. Is it a legitimate recall?
In April 2022, my dad purchased a brand new Honda CRV 2022 hybrid touring edition. This car was deemed as one of the safest cars on the market and was his main intent while buying it. A couple of weeks ago this car was the prime suspect of a fire that impacted both the car and our house. Let me break down exactly how this occurred and where the blame should fall on this situation. When I was slowly backing out of my garage, I noticed that my car was not straight and that I needed to turn my wheel in order to straighten it out. When doing so, 3/4 of my car made it out of the garage, even the side mirrors. However, the area on the top left on my wheel scratched the side of my garage. When this occurred, I did not think much of it since scratching cars is not that uncommon, especially when reversing. The worst that is expected to happen is chipping of the paint and a minor dent. But when I got out of the car to access the situation I noticed that smoke started releasing out of the area of the impact. By the time I called my dad, a little fire was also present at the area of the impact. He advised me to go inside the house and use water or other resources in order to try putting out the fire myself. So I went inside and by the time I got back, the fire had greatly increased in size. This all happened in a matter of 2 minutes! I quickly called 911 and 2 police cars came as soon as possible. The officers tried to put out the flames with a fire extinguisher but there was no luck. The flames have already started making its way up the side of the garage and engulfing some of the sidings. After a while, the fire department put out the fire. How can a scratch of 2-inch depth, 4-inch width, and 6-inch height cause immense damage to a car and a house! Honda needs to consider this when reviewing the architectural design of its battery position. This is a serious safety flaw that could jeopardize many lives. I was grateful that the fire did not impact me but I fear for others.
This car, along with 3 others in my neighborhood were stolen on the same night. Why was it so easy for the thieves to steal these cars? There is a security issue that must be addressed asap.
I just bought (last month) a new, 2022 Honda CR-V-EX-L. I have always been a Honda girl, and decided it was time for a new car and bought another Honda-??..my 3rd CR-V (I also had a pilot). Anyways, I just bought this car last month. It is a beautiful car, but I feel it-??s dangerous for two reasons. The biggest concern is that the hood was redesigned from previous models that I had, and now the sides of the hood protrudes higher than the rest of the hood, making it quite difficult to see over the hood, particularly going around turns and up hills. Which is a huge safety issue. And you may be thinking, why don-??t I just lift the seat-??-??well the seat is as high as it goes (a definite flaw), so that is of no help. Secondly, the audio system is definitely a hazard. The touch screen does not always work, and you may have to push on the screen several times before getting it to work, thus distracting the driver. Additionally, when talking to people on Bluetooth and one party hangs up, the phone does not go back to the radio automatically, and you have to keep touching the touchscreen to get you back to what you were on prior to the call. Definitely another safety issue. That being said, I am mostly worried about the hood issue. I do not feel safe continuing to drive my brand new Honda, which is really sad, since I buy Honda's because of their safety ratings. If this is an issue for me, I am sure this an issue for others, and likely has already contributed to accidents. Thank-you, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
I was going south bound up a hill. Less then 20 mph and was blinded by the sun. The old folks in front of me were also blinded by the sun and stopped in the middle of the hill. My automatic emergency braking system did not kick in and I ran right into them. We could have been hurt. My car is being fixed in a collision repair shop now.
A D V E R T I S E M E N T S
- Selkirk, NY, USA