This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I was attempting to park in front of a medical professional building with my foot on the brake slowly rolling between the parking lines when the car experienced sudden unintended acceleration. Although I realized the car was accelerating and lurching forward, the brake was not stopping the vehicle. The car jumped the parking curb and crashed into the building causing damage to both the exterior and interior wall of the doctor's waiting room. While neither myself, my passenger, nor any patients in the waiting room were injured, someone could have been. The air bags did not deploy, and the Collision Mitigation system did not engage preventing the collision. Damage to the vehicle consisted of mostly front bumper and grill damage. When I called the local Honda dealership service department asking if I should have them evaluate the car before having body work completed, I was told that the dealership does not accept damaged cars until the body work has been completed. Consequently, I had the car towed to a body shop even though it was technically drivable. I did not feel safe driving the vehicle fearing it would suddenly accelerate again. I reported the incident to the Honda corporate office and a case was opened. I was again told that damage to the car had to be repaired by the body shop before the car would be evaluated by Honda. When the body shop completed the repairs, I had the car towed to the local Honda dealership for evaluation. I specifically requested that the Event Data Recorder be evaluated, but I received conflicting answers when I asked if it had been accessed during the inspection. I was told that the Honda District Representative reviewed the data from the inspection and invoice states, "no defects in materials or factory workmanship were found (NAME of tech) inspected and found no issues, relayed information to Honda and they advised the vehicle is ok to drive at this time". The vehicle was released back to me, but I refuse to drive it.
What component or system failed or malfunctioned, and is it available for inspection upon request" Infotainment display. Yes it is available for inspection. How was your safety or the safety of others put at risk? The display periodically freezes in rear camera view when the vehicle is moving forward. It also freezes in other views and crashes. Has the problem been reproduced or confirmed by a dealer or independent service center? No, dealer could not reproduce. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear" No.
My car was parked in my driveway all day and all night. At some point during the evening all of the windows and moon roof were opened without my knowledge (my keys were on the counter). It rained all night and my car obtained substantial water damage which cost approximately $18,000 to repair. I couldn-??t drive my car until the repairs were made due to risk of electrical incident while driving. Honda has taken no responsibility. My car is a 2020 Honda CRV. It was recently brought to my attention that windows opening unexpectedly on Honda CRVs has been an issue since at least 2017 with the most recent incident that I know of happening on a 2021 model. Honda has been aware of this -??glitch-?? for at least five years but has done nothing to correct it. It is a safety issue for many reasons. I would like this -??glitch-?? to be corrected so that others will not have to suffer the loss and damages that I did. Insult to injury is I purchased my car from Honda in 2020 for $33,000 and then in 2021 I had to pay Honda almost $18,000 to fix damages sustained due to their negligence in addressing an issue that they knew about for at least 5 years.
The contact owns a 2020 Honda CR-V. The contact stated that while his wife was attempting to park the vehicle at 1 MPH, the vehicle independently accelerated without warning. The vehicle jumped a curb and crashed into a tree which stopped the acceleration; the contact, who was in the passenger seat, was able to place the vehicle into neutral and shut off the engine. The contact stated that the airbags did not deploy upon impact. The police were called the scene and a police report was filed. The contact was able to drive the vehicle back home despite the severe front-end damage. The contact was also able to drive the vehicle to an independent body shop as several warning lights had appeared on the instrument panel which he linked to the accident. They remained in the possession of the body shop for repair. The contact and his wife sought medical treatment from a doctor where his wife was treated for a large lump on the back of her head and the contact was diagnosed for chest contusion after having a chest X-ray. The dealer was notified of the contact of the failure and was informed that they do not perform body repairs. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 11,500. Consumer stated the total repair cost of the car was $10,446.10.
There is a wiring harness for automatic mirror dimming that runs out of the front headliner to the back of the rear-view mirror (P/N32155-TLA-A31 32119) that seems to be without sufficient strain relief inside the mirror. On 5/9/2021, I started my CR-V only to have multiple system failure warnings scrolling across the dash. On 5/10/2021, I took the vehicle to the dealership. They found a blown fuse (P/N 38221-SNA-A41) but were not able to determine why it blew. On 5/25/2021, the same problem reoccurred. I took the vehicle that day to the dealership. The only difference was that (at least as I knew at the time) was that both failures happened after I used the remote start function. On 5/26/2021, after many attempts to duplicate the problem using remote start, the dealership contacted me saying they needed to do more troubleshooting. On 5/27/2021, The dealership contacted me saying they had determined the problem was a short in the above-mentioned harness and asked if I had hung anything on it. I mentioned that I occasionally hung my Handicap Placard (net weight 0.7 ounces) on it, but it would also be bumped by the windshield sunshade I use. The service advisor said that the repairs were not covered under the warranty since it was something I did, and not the fault of the vehicle. I asked the dealership to provide me with the damaged harness for my inspection, and the service advisor agreed to that. When the vehicle was returned to me on 6/4/2021, the harness was not in the vehicle, nor, according to the service advisor, in the building. I am an engineer with years of experience in cabling and harnesses, I wanted to see the damage for myself, as well as what physical harness strain relief accommodations were made for it. When the second incident happened, we were near home, and the dealership. It could have happened a week later when we were on our vacation and driving through the middle of the wheat fields of Kansas - stranded.
- Houston, TX, USA
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I got in to start the car in the parking garage and it would not start because the battery was dead. I was informed the battery was dead because I did not drive it enough by the dealership. I am nearly 78 years old. I do not know how much I need to drive the car to keep it charged. I think this is a design flaw.
If my vehicle is parked for a week or more, the battery has to be jump started. The car has under 2000 miles on it. This creates an unsafe environment when the car won't start after that short of a period. The dealership said to drive it more often! this has happened more than once.
Car has auto lift and close for rear door. When loading rear or vehicle door will close without warning. This has happened twice, both times I was under door when ir closed, once it hit me it stopped and went back up, I almost fell down. Item 2. when washing rear of car rear door will open on its own while spraying door. If this would happen in an automatic wash it could cause serious damage or injuries to occupants. This can happen when car is off not running. Thanks.
While in motion, dashboard and radio display go dark and become unreadable. So far has recovered, but can take more than an hour. In meantime, can't tell speed of car and lose map directions. Same thing happened on 2017 Honda CRV. Honda has no tech bulletins on this. Hard to imagine if it's been happening for at least 4 model years.
All 4 of my windows and my moonroof automatically opened while I was in a store. It was pouring down rain and all of my seats, carpet, and entire inside of my 2030 Honda CRV are completely soaked. I locked my door when I parked it and everything was closed up since it was storming.
Instrument display went dark and failed while driving at night. Car still ran and was drivable, but I had no idea about speed or engine status. While taking it to the dealer later that day, the display became visible but all the warning lights came on in sequence repeatedly. The dealership contacted Honda and after 2 days in the shop determined it was due to an instrument display cluster failure. I am still awaiting a final resolution/repair. Note that the lights did not fail during this event, but it still was very disconcerting for night driving. I was driving on a city street at the time of the event at about 30 mph in a straight line. Ac was on but no radio or wipers.
A D V E R T I S E M E N T S
- Covington, LA, USA