The infotainment screen will occasionally glitch out and think someone is pushing the brightness touch button repeatedly. It tends to happen when the screen is in direct sunlight for a while, or in cold weather when the heater is running and it heats up the screen. When this is glitching, the infotainment system is pretty much unusable, which is annoying when I'm relying on the screen for navigation.

The only thing that helps it is to turn the car off and let it sit for a while. Occasionally getting it out of direct sunlight or not running the heater as hot will help it to stop quicker, but not always.

Dealer acted like I was crazy when I described the issue to them.

While driving with Navigation on, the screen started flashing and the lighting adjustment came on at the bottom of screen. I tried adjusting and hit the home button, but nothing would stop it. I finally had to pull over to the side of the highway, turned the car off and turned it back on. The flashing stopped after it rebooted. Not sure if this is an electrical or software problem. It will be hard to diagnose unless I can get it to do this again at the dealership. I hope it doesn't happen again. I’ve seen other people have had this same problem/issue and Honda is aware of it. Will they eventually issue a recall to fix it?

The info-center screen will change on its own. I will get a lot of beeping sounds and the screen will change to other various screens. For example, the screen may go out, may activate the vehicle settings screen, the volume will go up and down and it will even make phone calls on its own.

I have reported this problem twice to the dealership but they can find nothing except a "dirty" screen. They told me they reset the vehicle to original settings and they cleaned the screen. The problem never exists when I take it to the dealer.

The final conclusion was that Honda knew of the problem and stated it might be a problem with the phone but they have no way to address the issue.

My 2018 Honda CRV's (bought new - only owner) infotainment system has pretty much just gotten really CRAPPY and dangerous. I moved to a new community and was counting on the Apple AirPlay - but the thing crapped out instead! (And less than 30 days after the warranty expired!). Apple says it's Honda, but Honda seems to be at fault here and not acknowledging the issue or that there are MANY problems with this model & the head of this unit.

I have made repeated calls to the Honda HandsFree Link folk to try to get a fix, and now they want me to take to a dealer & spend $$ for NOTHING! Basically, the unit will no longer release the iPhone once it is unplugged, randomly changes the radio station & volume when in use, and will no longer correctly find the Bluetooth for the iPhone to accept calls. Fixes from helpful forums have been unsuccessful (cord change, reinstalls, reboots, etc.) Honda states there is NO SYSTEM UPGRADE available?? (After more than three years??) I almost had an accident today in my new community when lost as it failed again... completely unacceptable and egregious!!

Purchased a new 2018 Honda CRV Touring in March of 2018. Five months into my purchase the media center started to glitch and the touch screen blacks out then takes no input from me. The volume will go from low to high, the screen brightness will go from low to high, the menu will randomly switch between different menu options and sometimes it will go completely black and freeze. I cannot use any of the functionality. I've been to two different Honda Dealership service centers and they've "reset" the unit multiple times and even replaced the "unit". The first "replaced the unit" repair lasted only until I was about to drive off the lot and the issue started again! Before I even drove off the lot! I left the vehicle again, they "reset" and again I pick up my vehicle, same day--issue occurs again. I've escalated to the management staff at the original purchase dealership as well as Corporate Honda only to be told there is "currently no fix."

I'm beyond disappointed in Honda. This is how they treat loyal customers. It's even more frustrating and relieving at the same time, to find your website and see that others are experiencing the SAME ISSUE. Honda continues to sell these vehicles with faulty parts. This is my 5th Honda and will mostly likely be the last.

I've also submitted a complaint to the NATIONAL CENTER FOR DISPUTES SETTLEMENT (NCDS) and am awaiting a call from them. I'm not sure where to go from here but I'm hoping that sharing this information will help others make an informed decision before deciding to buy a new Honda with the same faulty touch screen media center. I can see on the Honda website that they continue to seek their vehicles with the same unit my vehicle has.

Update from Sep 23, 2019: I have an upcoming arbitration meeting with Honda, dealership and arbitrator to agree on next steps. I highly recommend everyone read your manual to understand your consumer rights. I was feeling HELPLESS and I’m finally feeling like I have Honda’s attention. These problems are not ok and it’s only getting worse and happening in other areas now - speedometer dash is now glitching too! Keep taking in your CRVs to register your complaint otherwise you have no way to track/prove you’ve taken your car in for fix.

I’ll keep this site updated with arbitration outcome.

I bought a Honda 2018 CR-V Touring because I needed the navigation and iPod compatibility. The salesperson assured me that the infotainment unit was compatible with my iTouch. However, it is not compatible and Honda corporate had published a service manual that stated on page 335 that it was not compatible.

On various occasions, the infotainment unit will not "load" playlists, switches and beeps erratically, gets stuck and won't respond to additional keystrokes. To remedy a problem, one has to either remove and reinsert the USB plug or turn off and restart the car.

I have been advised by the Sunset Honda service manager that the problem cannot be fixed. That is, the salesperson was either uninformed about the defect or lied.

Honda regional case manager Katherine stated that I should not have believed what the Honda salesperson told me. She said that I would have to wait until Apple provided an update for the problem. That is, Katherine believes that the customer should bear with the problem for an indefinite amount of time.

Testing the iTouch in other makes of car suggests that the incompatibility exists only in the Honda CR-V.

If you have had similar problems with the infotainment unit, please email me- 4smclare@gmail.com

This is an ongoing problem that keeps getting worse. About 3-4 months after I purchased the CRV, it was changing displays and brightness of the screen, but not that often. Now it is happening every day. I have only owned this vehicle for about 14 months. If I drive it for more than 25-30 minutes, it will look like the CRV is haunted. It's like someone is pressing the "Brightness" button to bright, then night, then off. Then the display settings change. Sometimes the stations will change on their own. It beeps all the time. It starts off slow and then speeds up to a constant changing of settings... BEEP, BEEP,BEEP,BEEP,BEEP... It's never ending! Rebooting the system while driving doesn't work. As it gets worse, it does't matter how much I touch/pound on the screen. It loses its touch sensitivity.

I brought it to the dealer to have it fixed. They said that Honda is aware of the problem and they do not have a fix for it. They suggested that I keep the brightness setting set to night all the time, but this does not work. The only fix seems to be shutting the car off and then turning it back on and then I'm good for another 25-30 minutes.

One time my ACC shut off and it beeped. I never noticed the ACC shutting off, because the audio system beeps all the time. I almost rear ended a pickup truck, because the ACC shut off (the dealer confirmed and Honda doesn't know why the ACC and Lane Departure did shut off) and was surprised to experience the ACC not stopping for me. Then I noticed the ACC Problem message, followed by the Road Departure Mitigation System Problem message. With the audio system beeping going off all the time, I can't tell when I should look for a problem.

So the end result is that I drive it for 25-30 minutes and then I have to pull off the road, shut the engine off and then restart it. It's the only way I can keep my sanity while driving this piece of crap!

Same as others have reported - my touchscreen display will just "flake out" at random times. I'll be driving along with the display showing the current audio selection and it will beep and the brightness indicator will come up. Then it beeps and goes away, beeps and comes back and will just keep going like this. Only way to fix it is to turn the car off and on again. Brought it to the dealership this morning, with a video of the problem. They just called me and said that Honda is aware of the issue and there is no fix at the moment. They will notify me when they have a fix. Super annoying in a brand new car.

The brightness display on my info-system screen started to flash/flicker randomly. This had happened 3 times now within a month. The latest one was on March 6, 2019 so I had my son recorded the issue as proof. I called my dealership to explain what happened. I was told that the video of my proof doesn't do any good unless they witness that problem with their own eyes on my vehicle.

I called the main Honda number (800-999-1009) and was basically told the same thing. Because there is no consistency of the problem, seeing the actual problem from my recorded video apparently is not the same as seeing it in real-time. Even though my vehicle was purchased brand new and I even bought an extended warranty, I am SOL.

Therefore, the only way the dealership/Honda is willing to look into this is that when the brightness display starts to flash/flicker again my car, I would have to drive it straight to a dealership to have a technician see it with their own eyes so they can say to me "yes, I see the problem now" even though I have a recorded video of the problem already that is not enough proof according to their standard. I would understand from their point of view if I don't have proof to back it up where it's just a verbal complaint.

We live in a world now where videos don't lie but for Honda, they might think that you could tinker with the video like changing the original picture in Photoshop. There's my gripe!

Let me first begin by saying I've owned my 2018 CRV since April . It currently has 4200 mles and up until this past Thursday, (july 20) my info system worked flawlessly. Thursday the "Honda" logo didn't come on nor did the safety notice come on. As I drove, the logo came on but no safety notice. My radio wouldn't come on and a "failure" message appeared on the screen. Again, I pulled over, shut off the vehicle and then restarted. The "Honda" logo came on but no safety message and now I had my radio back. So I thought, just a glitch and now all is good. Next time I needed the vehicle I noticed a real delay in the "Honda" logo coming on and this time no safety message appeared. As I put the car in reverse I noticed I no longer had the "guide" lines that formally appeared. Also, the clock on the info screen was no longer correct. It had advanced by 4 hours. Now, The "Honda " logo appears but hesitates, no safety message. No lines appear in the back-up camera to assist and as I'm driving, the safety message finally appears. Definitely, something going on with this $2000+ info system.