I just wanted to express my worst experience with Sam swope Honda. On Saturday early morning I saw add of new Honda CRV-EXL-AWD with 5k+ discount and called to confirm on it. Customer care confirmed based on website and then I asked to schedule appointment. I have received appointment confirmation along with confirmation call from Honda. I went to store with my family along with 9 month daughter and wife to buy that vehicle as price was 24913 (New Honda CRV EXL AWD 2016 ). Sales consultant tried to find that vehicle based on the model and VIN number I have shared with them. Later she said I will show you exact same vehicle with different color and she showed me black one with all the feature and details. Later we did test drive as well I asked her to drive and she tried to find out the vehicle on some other vehicle slot. Later we came back to office and I was about to book that vehicle, so I asked to check keys . She went to her manager and then asked about it but later manager came and said we can't sell this vehicle with this much of low price and came with new quote. He said it's not first time happening , this is mistake while uploading details. I was shocked as I came with my family , spent almost 2 hr and also called my friend from Lexington. This is kind of cheat they did with me. Now how customer believe ion Honda website prices? One place showing different and other way saying different. I want to complaint this to higher level as they cheat with me and broken my trust. I know most of the Indian preferred Honda CRV and I will pass this information to all my Indian people's and friends about cheat, so no one other can suffer with such issue of breaking customer trust. It was worst experience with Honda as compared to other dealer. They were wasted me and my family 2 hrs by saying its kind of mistake. It's your site , your customer care Called me, confirmed on model and set up appointment as well based on confirmation only I came with my family to book that vehicle . Here is the attached screenshot of that ad. That ad was there for more than 24 hours and still available with 5k + discount . If it was mistake then why not someone from Honda complaint and updated information. Please don't play with customer trust.Â
A D V E R T I S E M E N T S
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deal with honda sam swipe louisville
I just wanted to express my worst experience with Sam swope Honda. On Saturday early morning I saw add of new Honda CRV-EXL-AWD with 5k+ discount and called to confirm on it. Customer care confirmed based on website and then I asked to schedule appointment. I have received appointment confirmation along with confirmation call from Honda. I went to store with my family along with 9 month daughter and wife to buy that vehicle as price was 24913 (New Honda CRV EXL AWD 2016 ). Sales consultant tried to find that vehicle based on the model and VIN number I have shared with them. Later she said I will show you exact same vehicle with different color and she showed me black one with all the feature and details. Later we did test drive as well I asked her to drive and she tried to find out the vehicle on some other vehicle slot. Later we came back to office and I was about to book that vehicle, so I asked to check keys . She went to her manager and then asked about it but later manager came and said we can't sell this vehicle with this much of low price and came with new quote. He said it's not first time happening , this is mistake while uploading details. I was shocked as I came with my family , spent almost 2 hr and also called my friend from Lexington. This is kind of cheat they did with me. Now how customer believe ion Honda website prices? One place showing different and other way saying different. I want to complaint this to higher level as they cheat with me and broken my trust. I know most of the Indian preferred Honda CRV and I will pass this information to all my Indian people's and friends about cheat, so no one other can suffer with such issue of breaking customer trust. It was worst experience with Honda as compared to other dealer. They were wasted me and my family 2 hrs by saying its kind of mistake. It's your site , your customer care Called me, confirmed on model and set up appointment as well based on confirmation only I came with my family to book that vehicle . Here is the attached screenshot of that ad. That ad was there for more than 24 hours and still available with 5k + discount . If it was mistake then why not someone from Honda complaint and updated information. Please don't play with customer trust.Â
- Purushotttam P., Louisville, KY, US