This is about NHTSA recall 12V-338, and to report Honda's failure to remedy a defect within 60 days of first contact with the dealer (Honda of annapolis, 1720 West street, annapolis, md 21401). We brought our 2102 Honda CR-V to Honda of annapolis on March 22, 2013 for the replacement of driver's and passenger's door latches and inner handles under recall 12V-338. The service advisor stated that no parts were available, so the parts would be special ordered and we would be called when the parts were in stock. We never received any call. We went to Honda of annapolis on June 27, 2013 for an oil change and inquired about the recall parts, which were then in stock, and the recall work was performed. When we asked why we had not been called about the recall parts, no one offered any rational explanation, much less any apology. Later that day, we were unable to lock the CR-V, the car alarm would go off when either front door was opened, and we had to turn off the alarm by putting the key in the ignition. We returned to Honda of annapolis the following day to have these problems fixed. Thus, Honda of annapolis missed your 60 day repair deadline by over 30 days, and then performed the replacement in an incompetent manner. If we had not gone in for the oil change, we believe we would never have received any call from this dealer about completing the recall.

- Edgewater, MD, USA

The contact owns a 2012 Honda CR-V. the contact stated that while driving 10 mph with the doors locked, the passenger's side door was still able to be opened. The dealer was notified and informed the contact that there was a setting available that would remedy the issue. The manufacturer was notified and informed the contact of the same information. The contact changed the setting but the passenger side door could still be opened from the inside with the doors locked. The vehicle was not repaired. The failure and current mileage was 7,000.

- Hartsdale, NY, USA

Due to recall letter of interior front door latch and front passenger door latch not properly latched, brought the car to Honda of serramonte to have it fixed. After retrieving my car, I tested the door latch while driving, the door can still be opened from the inside.

- San Francisco, CA, USA

I was driving my 2012 Honda CRV when the door locks started going crazy then the car alarm started going off then me and my wife tried to get out and the door would not open so I drove the 3 month old CRV back to the dealer at sunnyside Honda and they were the rudest people on earth I told them what happened and they tried to get me to sing a paper that said I might have to pay cause it might be my fault not were sorry not are you guys ok no just sing I said no ask for the boss he said same thing so I ask for his boss the head boss at the time no sorry no are U ok well he said you had a remote starter put in its an after market its there fault call them I didn't put it in very rude and leaning in turns me so I said Honda at the time I bought the CRV sad they were out of factory remotes and rec-amended that one it was put on there before I even picked up the car for first time now me and my wife was terrified and all they could do is give us bull not just say wow it a brand new CRV sorry it happened well check it out finally after that and a long time latter they agreed to check it out and said after it was check out well we replaced the door actuator but if it happens gain you need to call the remote people no sorry I loved Honda but not now I am looking into a law suite.

- Brookpark, OH, USA