This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Takata recall. The contact owns a 2010 Honda CR-V. the contact received notification of NHTSA campaign number: 16V346000 (air bags); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
I received a recall notice NHTSA recall 16V-346 dated July 2016. I called Honda on July 28 to get a loaner car. Today, August 3, I called again and was told only a case manager could authorize a loaner. I asked why I hadn't heard from the so-called case manager. When I was given the bureaucratic run around, I asked for the number of the department where the case managers were located. I was told that the department at 888-234-2138 had no way of contacting the case managers in chino, ca, except by an internal software process. They had no phone number. I have been driving a defective produce since 2010 and I have to wait for a case manager for an indeterminate length of time in order to get a loaner car. Meanwhile, everyday that passes, Honda is saving the cost of a rental car. I believe that Honda is dragging its feet, in order to outwait customers and save on rental cars. They should be fined for their duplicity. On anther matter, I called NHTSA 800-424-9153, today. The phone rang about twenty times and I was told to call back. Your system needs attention, too.
Takata recall. The contact owns a 2010 Honda CR-V. the contact received notification of NHTSA campaign number: 16V346000 (air bags); however, the part needed to perform the repair was unavailable. The dealer declined a loaner vehicle. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2010 Honda CR-V. the contact received notification of NHTSA campaign numbers: 16V346000 (air bags) and 16V061000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. The contact owns a 2010 Honda CR-V. the contact received notification of NHTSA campaign numbers: 16V346000 and 16V061000 (air bags). The parts needed for the repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Muir Beach, CA, USA
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Takata recall. Have called the dealer every three weeks since March 2016. Usual response "the part isn't in stock. Expect it to come in soon." It is now August 2016 and the recall has not been addressed.
The contact owns a 2010 Honda CR-V. the contact stated that the vehicle was included in NHTSA campaign number: 16V061000 (air bags). The contact was provided with a rental vehicle. The contact was advised to leave the vehicle at the dealer while waiting for the recall repair. The contact stated left the vehicle with the dealer for several months. Due to the vehicle being parked for such a length of time, the rotors and brakes had rusted. The contact had the vehicle diagnosed by the dealer where it was diagnosed that the rotors and brakes needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the issue and advised the contact to file a safety complaint. The failure mileage was unknown. Updated 10/13/16
Takata recall. The contact owns a 2010 Honda CR-V. the contact received notification of NHTSA campaign numbers: 16V346000 (air bags) and 16V061000 (air bags). The part was not available within a reasonable time frame to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The contact was unable to determine when the vehicle would be repaired. The manufacturer could not provide an estimated date for when the vehicle would receive the recall repair. The contact was not experiencing a failure. VIN tool confirms parts not available.
Takata recall. The contact owns a 2010 Honda CR-V. the contact received notification of NHTSA campaign numbers: 16V346000 (air bags) and 16V061000 (air bags); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
"takata recall" I am not receiving satisfaction from Honda on receiving a loaner or rental vehicle I can drive until the problem has been taken care of.
The contact owns a 2010 Honda CR-V. the contact stated that the recall notice for NHTSA campaign number: 16V061000 (air bags) was received in March of 2016. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were still not available and no estimated time for receiving the parts could be given. The contact had not experienced a failure.
Takata recall. The contact owns a 2010 Honda CR-V. the contact received notification of NHTSA campaign numbers: 16V346000 (air bags) and 16V061000 (air bags); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure. The manufacturer was notified of the issue. VIN tool confirms parts not available.
Takata recall--I first received the front airbag recall in April 2016 and immediately put my car on the wait list at dch Honda to get replaced. I got a second recall notice for the passenger side airbag on July 22. We are a family of four with two large carseats and my CRV almost always has a passenger. An adult is not able to sit in-between the car seats in the back. I was told by the dealership that the parts were still not available and that the wait list for both airbags is months long. I requested a rental car and the next day, miraculously there is a part for the front air bag. They told us we could no longer receive a rental for just the passenger airbag. I guess the passenger's life is not as important as the driver" when I put my VIN in the recall website, even today it says "remedy not yet available." I am concerned that the part that they put is in really intended for a 2010 Honda CRV and not for another car just so they don't have to pay for the rental. Why were we not told yesterday when we called to confirm information about the rental that the part was in" our appointment was first thing in the morning, so is it really possible (after being told about the long wait list and the parts were not in just the other day) that the part we needed came in right before we picked up the rental? just because the receipt says it is the part, I feel uneasy that it is the legit replacement (part number 04770-swa-405). I also feel that it is a safety concern that the recall notice for the passenger airbag (NHTSA recall 16V-346) states "Honda suggests that you avoid having a passenger sit in the front passenger's seat until the recall repair has been performed, " yet we have no choice but to sit someone in that seat when we need to drive anywhere.
Takata recall. I'm extremely concerned that my family's safety isn't made more of a priority in this recall. I'm told to avoid having someone ride in my passenger seat until the repair is made, which isn't even possible until late summer or early fall 2016. I need to haul family in my car on a daily basis. They've known about this problem for months and months and yet we're the ones forced to take a risk with the lives of our family members because of manufacturing delays or some such excuse. Unpardonable!
The contact owns a 2010 Honda CR-V. the contact received notification of NHTSA campaign number: 16V346000 (air bags); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was made aware of the issue. VIN tool confirms parts not available.
Passenger side airbag recall. Honda dealership said there was no option for replacement car per NHTSA's agreement with Honda. Service manager says airbag can be disabled by unplugging, but they will not do so per NHTSA agreement. I purchased a 5 passenger vehicle for a reason. This is my families primary vehicle. One fourth of my vehicle is now unusable. If airbag does inflate, even with no one in the seat, it is likely that shrapnel will hit driver or possibly back seat passengers. Also, airbag will deploy if passenger seat is used to place other items on. Honda needs to be more concerned about their customers safety than the dollar amount. Even with nothing in the passenger front seat there is no guarantee that airbag will not deploy in an accident per the service manager as well as personal observation of accidents involving other vehicles. Called corporate Honda and am now waiting on someone to contact about getting permission to use rental vehicle. Cs employee cannot provide any information as to how long that may take. Meanwhile my family and I remain in danger.
The contact owns a 2010 Honda CR-V. the contact received notification of NHTSA campaign number: 16V061000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN was unavailable. Parts distribution disconnect. Updated 09/29/16
The contact owns a 2010 Honda CR-V. the contact received notification of NHTSA campaign numbers: 16V346000 (air bags) and 16V061000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. The contact owns a 2010 Honda CR-V. the contact received notification of NHTSA campaign number: 16V061000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
A D V E R T I S E M E N T S
- Warner Robins, GA, USA