This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I bought CRV ex 2W in April, 2010. I noticed a driveline vibration either from transmission or engine when I drive on downhill highway and underpowered in 40-50 mph. It seemed that 5th gear refused to downshifted. I reported it in few days, but the dealer told me that nothing was wrong. I continued to have the same problem; I took it to another dealer twice. One time the dealer mechanic noticed that something was not right, but later they told me that nothing was found wrong. I saw service bulletin to upgrade engine software, so I took it to the dealer in March 2011. They said that they did not know of the bulletin. I showed the copy of the bulletin issued on Nov 2010. They acknowledged it, and upgraded the software. It improved a little bit of the underpower problem, but did not fix the drive line vibration in driving on downhill highway. A few times, I was afraid that the engine would fall apart from the car. The worst time of it is when I drive it first in the morning though I warm up the engine enough.
2010 Honda CRV bought new. We have a driveline vibration noticed the day we took it home. We have 5 repair orders for the same problem with no resolution. 1 of the repair orders was done by an independent garage who noted the vibration and what he thought needed to be done but no repair was made. We are working with a lemon law attorney but don't feel like we are on the right track. I am a auto technician and not much of what I said was done. Honda is now trying to walk away from us. The lawyer said she filed a claim with Honda 2 times and it was "denied". I don't understand that since the Massachusetts lemon law, M.G.L. ch 90 7N 1/2 states that it is presumed that the lemon law is satisfied if either of the following requirements is met: 1. the car was presented for repair on 3 or more occasions for the same nonconformity within one year or 15,000 miles from the date of original delivery of the car and the problem still exists.. we clearly fit this but the 1st time around with the lawyer she said we did not qualify and said " I understand you have experienced "issues" with your vehicle but some of the "issues" you have experienced do not fall under the lemon law. Concerns related to brakes, rotors, tires, wheels, alignments, cosmetic issues, wear & tear- are all items specifically excluded in your warranty booklet and although the dealer may decide to perform repairs at no cost under "good-will", they do fall within the lemon law so the manufacturer is not liable and therefore will not make you an offer of settlement. " this is not a "wear and tear problem if the car is new!!!!
- Tyngsboro, MA, USA
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- San Antonio, TX, USA