The letter below was sent to Mr. Masaaki tsuya, CEO of Bridgestone on 5/23/16. Bridgestone chose to ignore it most likely because it knew of the problem. I urge NHTSA to launch a formal investigation into Bridgestone tires. I am writing to you to express my extreme disappointment with the quality of your product ' Bridgestone dueler H/T tire. I have always regarded Japanese products to be of the highest quality in the world. That is why I was shocked when my mechanic advised me that all 4 tires of my Honda CR-V 2009 are worn out and need to be replaced (see attachment 1). And my car has less than 24,000 miles on it! I stopped at the Firestone location nearby and they confirmed that all 4 tires are fully worn out and need a replacement. I do realize that car manufacturers typically do not install the best tires on their new cars. However, I do not think that any tires sold in the United States are designed to last less than 35,000 miles. I also have to point out that my vehicle is equipped with tire pressure sensors and therefore tire pressure for all of the 23,966 miles driven was the one set by Honda for these tires and for CR-V. I hope that Bridgestone will stand behind the quality of their products and this unpleasant issue will be quickly resolved avoiding any further action on my part. You understand, of course, that I do not want to risk my and my wife's health and/or life because worn out tires can cause a tragic accident.

- Houston, TX, USA

I was told by the Honda dealership that I should replace the tires because they were soft and uneven wear. I only had 16,000 miles on the car and did not replace the tires. The tires are Continental 4X4 contact.

- Eden Prairie, MN, USA

Bought CRV-ex new from dealer, at around 18,000 miles, all four tires had to be replaced. A friend told me the same thing happened with her CRV. All the car tires I have owned in the past have lasted until at least 60,000 miles. This is a cheap tire Honda appearently puts on all their CRV's. even the tech at belle tire told me this.

- Grosse Pointe Woods, MI, USA

On my last 2 visits to the Honda dealership, I have been talked with about replacing my tires. The tires are original to the car and are the Continental 4X4 contact M&S 225165R 17 102T. I have 18,00 miles on the car and it is kept in a garage when not driving. I was told that the tires were "soft" and needed to be replaced at a cost of $633.60 plus. I was surprised because I thought tires lasted a lot longer than 18,000. I thought tires lasted 50,000 to 65,00 miles is there something wrong with the tires that are on my car. I have not replaced the tires. Do these original tires have premature or uneven wear, in which case they should be replaced free.

- Eden Prairie, MN, USA

The TPMS (tire pressure monitoring system) light illuminates when I have my cell phone plugged into the car charger. It stays on until I unplug the phone from the charger. This is ongoing and not just a one time incident. The car has been checked by a mechanic and the TPMS system is operational with no problem.

- Woodstock, GA, USA

One week ago purchaed a 2009 Honda CRV with 26K miles. Have had 2 previous CRV's (1999 & 2002) we purchased the 2009, after a 15 minute test drive, everything seemd fine. After driving for the past week, noticed horrible lower back pain, legs & feet having "pins & needles" numb feeling & seat uncomfortable regardless of the manual seat adjustment position it is in, lumbar support on lower back of seat puts too much pressure on lower back, no way to adjust it. Never had back problems like this before. Seats are very firm, even adding additional cushion or blanket does not help. Bottom of seat is at an incline, and it puts strain on knees / legs. No adjustment to straighten seat level from incline on the LX. Contacted dealership and Honda and they both said nothing can be done. Have seen similar complaints regarding seats for the Honda Accord & civic & CRV at www.carcomplaints.com. seats are causing back / leg issues and should be recalled/redesigned and replaced by Honda. Other CRV's we owned never had these problems. Headrest equally uncomfortable, puts your head at a very odd position, causing neck pain. Tires seem to be an issue also, we will be needing to replace them soon with only 26K miles, and 3 years old. Honda should stand by their product, but they are unwilling to do anything. Bad tread on the tires, ours are Bridgestone.

- Goshen, IN, USA

At 17000 miles the tires are deemed unsafe to drive due to excessive treadware. At this mileage there should be no problems, however, new tires are needed and the dealer says I have to buy new tires. Also other shops have said the tires are unsafe at this low mileage. This seems very dangerous and am concerned as have found this as a common complaint for a CRV. The dealer says they are not responsible for the tires or a bad alignment.

- St. Henry, OH, USA